天津招聘

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Responsibilities/Authorities
Process orders in accordance with Accenture and client procedures and controls to ensure the team achieve their SLA targets
Proactively identify issues and escalate the same
Ensure internal process controls are adhered to and ensure all trackers and other metrics are updated from time to time.
Ensure appropriate action is taken on orders/related documents on hold and resolved as per the process requirements.
Ensure process documents are up-to-date and version control is applied as appropriate.
Ensure all customer/ client queries are responded & resolved within the stipulated Turn around Time (TAT)
Ensure all statutory records are maintained as per client's requirements.
Identifying Areas of process improvements involving tangible benefits as defined by the organization.
Demonstrating Accenture Professional Behaviours
Ensure all HR activities such as self assessments, development plan etc are completed on time.
Act as a backup to the subject matter expert by gaining knowledge.
Operational Excellence
Understand the customer and internal performance requirements of the processes delivered by the delivery location (as documented in the relevant process SIPOC)
Understand process input and output requirements and take continuous and pro-active steps to monitor and control them as appropriate to meet performance and customer requirements
Ensure high degree of compliance to the documented processes delivered such as adhering to the defined Standard Work Instructions (SWIs) and Local Work Instructions (LWIs) as appropriate
Take ownership to implement assigned process metrics collection, reporting, process risks mitigating actions, controls
Uses and maintains process maps, appropriately identifying inputs, outputs, roles and responsibilities
Participate in process risk management discussions to identify and address manageable process risks, providing input as a subject matter expert
Adhere to the defined Visual Management Plan and continuously make improvements to realize it's stated objectives
Participates in team meetings (MOS) to review and execute work planned to help realize it's stated objectives
Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan)
Ensure process documentation is updated, as appropriate, and ensure adherence to the defined process change control is followed.
Qualifications
Experience for the

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