天津招聘

韩英双语技术支持/呼叫中心

POSITION:-

Customer Support Executive

LOCATION:-

Dalian City, China

JOB PROFILE / RESPONSIBILITIES:

1. The Customer Support Representative will be responsible for identifying the issue with the customers and routing then to available engineer, when necessary.

2. They will create, manage Tickets for the issues that the customer contacts.

3. They will act as the first point of contact before the customer reached the TAC.

4. Their job will also involve creation of Licenses and Support accounts to the clients World Wide.

5. The team will also ensure customer satisfaction/experience is and stays a priority. Manage high visibility exceptions and can work with cross-functional teams to provide best solutions.

6. Report on bug fixes and product enhancements requested by users. Bubble up key user requests.

7. Appropriately use canned answers, FAQs and other support material to help efficiently answer user inquiries.

DESIRED PROFILE:-

1. Excellent language skills in Korean & English.

2. Excellent presentation, writing, and communication skills.

3. Excellent comprehension skills, able to customize responses and send them to the customers.

4. Experience with customer care / customer support.

5. Outgoing personality and ability to interact with users.

6. Results-oriented, great attention to detail, ability to prioritize and meet aggressive deadlines.

7. 1-2 years experience handling customer support for online services

8. Able to communicate to the customers / clients verbally with confidence, possess neutral accent.

9. Ensure customer support via Helpdesk tickets for Tier 1 and some Tier 2 support, including billing issues and refunds

10. Provide category and notes for each ticket to ensure continuity with in-house team and allow for accurate reporting

11. Respond to customer inquiries within a 24h turnaround time

12. Escalate issues to in-house team when needed.

13. Report weekly on ticket volume and categories of tickets.

职位要求：

1. 韩语和英语精通，口语能熟练沟通，发音标准；

2. 1年以上呼叫中心,call center, 技术支持, technical support, helpdesk 等相关工作经验；

3. 优秀的客户服务意识和良好的执行力；

4. 注重细节；

5. 能接受倒班；

请发送简历到 hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.