天津招聘

职位名称：日英双语流程运营经理

工作地点：杭州

JD如下，

POSITION DESCRIPTION:

JOB TITLE: Operation Manager

FUNCTION: Order Management

LOCATION: Hangzhou, China

REPORTEES: 50+ Employees

PROJECT MAIN FEATURES:

1. Back end Order-to-Cash management for global leading consumer goods manufacturer

2. Account receivable for Order released follow predefined process.

3. Communicate with Front end for Order release and clarification.

4. Participate in user acceptance test and business acceptance test when new/revised programs and tools released.

KEY RESPONSIBILITIES:

1 Plan, design, and execute working structure and supporting process with client

2 Serve as primary contact for client project management team

3 Manage people and operation process

4 Be responsible for overall performance and success metrics

5 Participate in all business review meetings with Client country channel managers and APAC HQ management team

MEASUREMENT METRICS

1. Monitor and manage day to day Operations (50%)

2. SLA and KPI Result (20%)

3. Performance Improvement initiatives (10%)

4. Team Management (15%)

5. Administrative functions (5%)

QUALIFICATION AND SKILLS METRICS

1. At least 8+ years BPO industry working experience with 3+ years management experience; understanding of business and effective management and communication.

2. Strong sense of customer service, can anticipate customers’ needs and set proper expectation

3. Good command of comprehension and articulation of the English language; proficient in Chinese; proficient in Japanese will be a plus.

4. Good command of Microsoft office (Word, Excel and PowerPoint)

5. High business acumen with good analytical and problem solving skills

6. Education: Bachelor or equivalent degree holder

PERSONAL ATTRIBUTES

1. Positive attitude to workplace, people and colleagues

2. Have strong sense of responsibility on task assigned

3. Open mind to learn new things

4. Team player and ability to build good relationship with team and customer.

职位要求：Key requirements

1. 语言：日英双语精通，商务沟通水平；

2. 经验：至少8年以上外包(BPO /ITO)行业从业经验，了解外包流程的运营模式和管理；

3. 管理：3年以上团队管理经验，至少带过30人以上团队，精通绩效管理，员工激励等日常管理模式；

4. 其他：优秀的沟通和解决问题能力，较强的管理能力和凝聚力。

5. 愿意到杭州工作，并长期发展。

请发送简历到 hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.