天津招聘

Title : HRO SME

Location：Dalian

？ Support PSS leadership ensuring there is consistency in documented work instructions, training materials and practices within the Service Line; coordinate updates as necessary.

？ Understand and support the GSS quality and metrics strategy, including the ability to do effective process analysis, review quality results, customer reported issues, customer satisfaction results, perform root cause analysis, and identify opportunities for improvement.

？ Analyze HR operations, including intake protocols, handoff and communication points within a process, and identify opportunities for improvements.

？ Participate in the implementation of process improvement initiatives; provide project management support on less complex projects and effectively collaborate with the GSS Performance Excellence team/others on larger, more complex projects.

？ Provide support for changes in PSS related technologies, including interacting with various IT Services groups to test, train and lead user deployment activities.

？ Handle special requests on ad hoc basis.

？ Participate in deployment projects as the process SME including engaging with country personnel on the collection and review of data using standard deployment templates, participating in deployment workshops, updating PSS procedures and training materials to reflect country exceptions and/or country specific processes, preparing initial staffing estimates using manpower templates, and coordinating deployment cutover plans with local and global PSS Leadership.

Knowledge and Skills Requirements:

？ The role holder should posses (or needs to acquire) a strong understanding of COMPANY, the People Team organization and GSS including PSS processes, tools and its service delivery approach.

？ Strong process, technology enablement knowledge, problem solving and analytical skills.

？ Ability to influence colleagues, customers, management and team regarding processes, tools, and recommendations for improvement.

？ Working knowledge of project management practices and tools and change management principles.

？ Strong written and verbal communications skills.

？ Effective facilitation and presentation skills.

？ Proficiency with COMPANY standard loadset including Microsoft Office suite (Lotus Notes, Windows, Word, Excel, PowerPoint, Visio, MS Project).

？ Proficiency with HR specific technology (PeopleSoft and/or Taleo is an advantage).

？ Ability to handle multiple demands and competing priorities.

？ Positive, can-do attitude; self starter.

Job Requirements:

？ Bachelors degree or above from a commercial, business or HR related discipline.

？ At least 3-5 years of progressive experience in a large organization, either partnership or multi-national corporation.

？ In depth working experience from Human Resources, Shared Services Centre operations and/or BPO operations.

？ Strong communication (verbal and written) and interpersonal skills.

？ Culturally sensitive, capable of handling interactions with a “global mindset”.

？ Excellent spoken and written English (proficiency in other languages are preferable).

职位要求：

1. 本科或以上学历；

2. 英语口语流利；

3. 5年以上人力资源流程(HRO)工作经验；

4. 熟悉招聘，培训，HR operation 等流程,有HR项目的移管ojt经验优先；

5. 优秀的沟通能力；

Please send your CV to hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.