天津招聘

北京外企FESCO代某世界500强IT公司招聘电子商务供应商拓展工程师eCommerce Vendor Escalation Engineer- 021214

Responsibilities

· Represent Microsoft with customers via telephone, written correspondence, electronic service, forums and social media to assist them in resolving issues utilizing Microsoft products and technologies.

· Foster positive customer relationships and build customer loyalty with Microsoft, while effectively managing challenging situations.

· Demonstrate strong interpersonal and communication skills, while working with varying audiences from technical engineers, developers and tool architects, as well as executive-level management.

· Demonstrate leadership through personal responsibility, accountability, and teamwork.

· Act as a focal point for end to end issue resolution.

· Manage critical situations that may involve challenging issues, diverse audiences and potentially externally visible issues.

· Be responsive to customer needs.

· Apply a logical and methodical approach to remote problem solving.

· Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.

· Help with technical content including Knowledge Base articles, whitepapers, training documents, forums and blog postings.

· Respond to select newsgroups and contribute to proactive knowledge transfer.

Basic Qualifications

· Minimum of 2 years’ experience in customer support, including software/hardware or developer support.

· Ability to have understanding of development technical terminology in conversations.

· Personal experience engaging in social media (eg. - forums, blogs, Twitter)

· Good customer service, accurate and logical problem solving and communication skills, plus the ability to work in a team environment

· Excellent written and verbal communication skills, as exemplified by clear issue explanations, documentation of knowledge, and effective intra- and inter-group communications

· Ability to learn and adapt quickly in a dynamic environment

Preferred Qualifications

· Experience in billing, sales or commerce support is useful but not required

工作地点：闵行紫竹

用工形式：此职位采用第三方用工形式，与FESCO签订劳动合同

若有意向，请将个人简历发送至邮箱：gracefesco@gmail.com

北京外企人力资源服务有限公司（简称FESCO）是中国第一家专业化人力资源服务公司，拥有30多年行业经验以及完备的服务资质。
FESCO在北京设有11家办事服务机构，在全国建立了60余家投资公司及分公司。作为中国人力资源服务行业的领跑者，FESCO目
前服务于来自上百个国家和地区的万余家客户以及在这些机构中工作的近60万名中外雇员。在华投资的世界500强企业中90％以上
选择了FESCO的服务。