KA Executive（Apple Transient Program）
上海赫兹国际租车咨询有限责任公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：生活服务
职位信息
- 发布日期：2013-11-05
- 工作地点：上海
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：3000-4499
- 职位类别：商务助理 销售行政专员/助理
职位描述
Job purpose:
The Key Account Executive provides administrative & logistical support to the account manager/KA Assoc Director and is directly accountable for the:
1) Execution of the day-to-day shuttle client interfacing related activities
2) The collation and development of various reports
3) Handles calls & inquires from Apple travelers and local employees, through the Apple Hotline, on but not limited to, shuttle services.
Execution of daily shuttle related activities:
Daily execution of shuttle service related activities, with the direction and direct oversight of the
1) Job includes on- spot issue resolution (during random checks); liaison between Hertz, Apple China & direct users. Continuously improve service according to feedback from Apple China & direct travelers.
2) Support Ops Managers based in other cities to facilitate smooth shuttle service delivery. Job entails timely provision of info to Hertz departments (e.g. traveler forecast, service feedback, share best practices, etc) to facilitate accurate vehicle deployment as well as consistent service delivery.
3) Organize mid-day vehicle usage of shuttle vehicles in various cities: Provide efficient handling of incoming direct calls from travelers on usage of shuttle vehicles. This includes contacting the drivers /Ops Department and coordinating the pick-up and drop-off times to ensure that the scheduled shuttle service is not disrupted by the mid-day usage.
4) Track, collate, and provide to Apple key contacts daily/weekly/monthly reports on all aspects of the Apple shuttle service.
Meeting Group Events:
Provides detailed coordination between Apple Meeting Planners and Hertz internal departments to facilitate the smooth delivery of meeting groups.
- Meetings involving large groups of people, various vehicles, and locations
- These meetings have special signage and instructions that need to be confirmed and executed by the various Hertz departments
Corrective Action Plan:
Supports the account manager/ KA Assoc Director & Customer Service Team to identify root cause and relevant corrective actions to prevent recurring issues.
Billing:
Billing: Includes answering billing queries and rental transactions, making adjustments, researching discrepancies & reporting to Apple China.
Reports:
Accumulate/Develop various reports to send to key Apple Contacts:
- Daily Passenger Tracking
- Daily Hotel Passenger List (Chengdu)
- Mid-day utilization tracking
Skill
- Strong account management skills
- Competent in Excel and PowerPoint
- Excellent coordination and prioritization skills
- Flexible and adaptable
- Ability to build and maintain strong relationships
- A determination to deliver a high quality of service in a motivated manner
- A consistently positive attitude to change
Educational Background:
University degree in marketing or sales
The Key Account Executive provides administrative & logistical support to the account manager/KA Assoc Director and is directly accountable for the:
1) Execution of the day-to-day shuttle client interfacing related activities
2) The collation and development of various reports
3) Handles calls & inquires from Apple travelers and local employees, through the Apple Hotline, on but not limited to, shuttle services.
Execution of daily shuttle related activities:
Daily execution of shuttle service related activities, with the direction and direct oversight of the
1) Job includes on- spot issue resolution (during random checks); liaison between Hertz, Apple China & direct users. Continuously improve service according to feedback from Apple China & direct travelers.
2) Support Ops Managers based in other cities to facilitate smooth shuttle service delivery. Job entails timely provision of info to Hertz departments (e.g. traveler forecast, service feedback, share best practices, etc) to facilitate accurate vehicle deployment as well as consistent service delivery.
3) Organize mid-day vehicle usage of shuttle vehicles in various cities: Provide efficient handling of incoming direct calls from travelers on usage of shuttle vehicles. This includes contacting the drivers /Ops Department and coordinating the pick-up and drop-off times to ensure that the scheduled shuttle service is not disrupted by the mid-day usage.
4) Track, collate, and provide to Apple key contacts daily/weekly/monthly reports on all aspects of the Apple shuttle service.
Meeting Group Events:
Provides detailed coordination between Apple Meeting Planners and Hertz internal departments to facilitate the smooth delivery of meeting groups.
- Meetings involving large groups of people, various vehicles, and locations
- These meetings have special signage and instructions that need to be confirmed and executed by the various Hertz departments
Corrective Action Plan:
Supports the account manager/ KA Assoc Director & Customer Service Team to identify root cause and relevant corrective actions to prevent recurring issues.
Billing:
Billing: Includes answering billing queries and rental transactions, making adjustments, researching discrepancies & reporting to Apple China.
Reports:
Accumulate/Develop various reports to send to key Apple Contacts:
- Daily Passenger Tracking
- Daily Hotel Passenger List (Chengdu)
- Mid-day utilization tracking
Skill
- Strong account management skills
- Competent in Excel and PowerPoint
- Excellent coordination and prioritization skills
- Flexible and adaptable
- Ability to build and maintain strong relationships
- A determination to deliver a high quality of service in a motivated manner
- A consistently positive attitude to change
Educational Background:
University degree in marketing or sales
公司介绍
Hertz Corporation,one of the world's largest general use car rental company operating from over 8,100 corporate locations in 147 countries, is actively expanding its business scope in China.We are seeking a highly qualified and enthusiastic candidate to undertake the position of Manager, Chauffeur Service Operations.
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS