天津招聘

Title：IT Specialist
Department Information Technology (IT)
Reports To: Supervisor, IT Department

Areas of Responsibility
? Provide customer focused and responsive IT support to multiple end users. Coordinate, manage, deliver and support the technology needs, expectations and services of various business teams.
? Provide technical guidance to helpdesk team on daily IT operations according to SLA.
? Measure and report the performance of IT Helpdesk according to established KPI.
? Work with Corporate IT team on the testing and implementation of regional and international initiatives.
? Implement, monitor, and maintain data network that are consist of Cisco routers, switches, firewalls, WAN accelerators, wireless etc.; define, evaluate, and approve any design or configuration changes.
? Proficiency in system backup/restore, server virtualization and administration
? Work on daily ad hoc requests and other tasks as assigned by supervisor
Experience and Professional Qualifications Education
? Bachelor Degree in Computer Science or equivalent qualification.
Experience
? Minimum of 3 years working in a call center or IT Helpdesk environment. Experience in developing user cases and service desk process.
? Familiar with all aspects of helpdesk operations based on ITIL methodology. Experience in comfortable troubleshooting, configuring and manufacturing service desk products
? Solid technological understanding of the standard technologies. The list includes but is not limited to ERP, database, Linux, Microsoft Operating Systems for Server 2008 & PC, SQL Server, MS Office and related products
Skills Required and Professional Qualification Language Skill
? Good verbal and written communication skills in English
? Strong interpersonal skills and service oriented
? Excellent planning, organizing, analytical and collaborative skills
? Committed to service excellence and continuous improvement
? Excellent analysis and problem-solving skills
? Ability to handle multiple tasks independently

Professional Qualification/Certification
? Foundation Certificate in IT Service Management (ITIL)
? Microsoft Certified Systems Engineer (MCSE or MCITP)
? Cisco Certified Network Associate(CCNA)
? CCNP or CCIE is preferred
? CET-6

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。