Customer Service Representative 客户服务代表
爱励鼎胜铝业(镇江)有限公司
- 公司规模:50-150人
- 公司性质:合资(欧美)
- 公司行业:航天/航空 汽车及零配件
职位信息
- 发布日期:2014-04-16
- 工作地点:镇江
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语
- 职位类别:客服专员/助理(非技术)
职位描述
A. Purpose of the function
To be the day-to-day contact person of taking care of communication with, maintaining a good relationship with and offering a good service to the customer to safeguard and improve the customer satisfaction in order to achieve year plan targets.
B. Competences, responsibilities
1. Administration and follow-up of customer orders
Processing and follow-up of customer orders in a fast, correct and efficient manner in order to respond in time and correct to customer requests
2.Administration and follow-up of sample orders or qualification
Processing and follow-up of sample orders or qualification for qualifications, trials and new projects
3.Processing of claims
Speedy and correct processing of customer claims in order to prevent this from being a negative factor in the customer relation, but to exhaust this to our advantage.
4.Control of Working Capital
Control of working capital and costs in cooperation with the CSM in order to achieve set targets
5.Take care of Contracts
6.Additional tasks
Strive for a best-in-class administrative organization with the sales team in order to assure continuity of service to the customer.
C. Qualifications
?Bachelor Degree
?Good communicate in both English & Mandarin
?Knowledge of business branch (Distribution, Specialties, Automotive, Commercial Plates, Aviation, Import & Export)
?Knowledge of ICT – systems necessary to execute the function (e.g. Oracle)
If you are interested in this position, please send your Chinese and English CV to: fiona.hu@aleris.com
To be the day-to-day contact person of taking care of communication with, maintaining a good relationship with and offering a good service to the customer to safeguard and improve the customer satisfaction in order to achieve year plan targets.
B. Competences, responsibilities
1. Administration and follow-up of customer orders
Processing and follow-up of customer orders in a fast, correct and efficient manner in order to respond in time and correct to customer requests
2.Administration and follow-up of sample orders or qualification
Processing and follow-up of sample orders or qualification for qualifications, trials and new projects
3.Processing of claims
Speedy and correct processing of customer claims in order to prevent this from being a negative factor in the customer relation, but to exhaust this to our advantage.
4.Control of Working Capital
Control of working capital and costs in cooperation with the CSM in order to achieve set targets
5.Take care of Contracts
6.Additional tasks
Strive for a best-in-class administrative organization with the sales team in order to assure continuity of service to the customer.
C. Qualifications
?Bachelor Degree
?Good communicate in both English & Mandarin
?Knowledge of business branch (Distribution, Specialties, Automotive, Commercial Plates, Aviation, Import & Export)
?Knowledge of ICT – systems necessary to execute the function (e.g. Oracle)
If you are interested in this position, please send your Chinese and English CV to: fiona.hu@aleris.com
公司介绍
Aleris is a global leader in the production and sale of aluminum rolled and extruded products, recycled aluminum, and specifications alloy manufacturing. We are a privately held company, majority owned by a committed ownership group led by certain investment funds managed by Oaktree Capital Management, L.P., affiliates of Apollo Management, L.P. and Sankaty Advisors, LLC. We operate primarily through three reportable business segments: Rolled Products North America, Recycling and Specification Alloys Americas and Europe, providing products and services to customers in a variety of industries.
Aleris is:
* A leading manufacturer of Rolled Aluminum Products, many for technically sophisticated applications
* A leader in Aluminum Recycling and in the production of specification alloy
* An innovator in coating solutions
* Able to process both primary and recycled scrap aluminum, providing the flexibility to respond to customer needs and industry trends
* Capable of producing extruded aluminum products for most any application
* A provider of customized solutions, in addition to standard aluminum
In quick response to China market, Aleris invested several hundred millions USD to form Aleris_Dingsheng aluminum (Zhenjiang) Co, ltd on March 3, 2011, with the same conception, always focuses on technological & product solutions of offering the highest quality and reliability, we are expecting people with good knowledge, high capability and sense of responsibility to join in. We advocate vocational sense, professional work as well as happy and fair work environment. The company will provide good training, competitive remuneration and considerate benefits.
爱励国际公司是全球领先的铝压延产品、挤压产品、铝回收和特殊合金生产厂家。爱励国际公司在北美,欧洲,南美和亚洲拥有40多家生产设施和大约8000多名员工,其总部位于美国俄亥俄州克利夫兰郊区的Beachwood。
策略性分布在全球各地的40多个生产厂家竭力为各行业的客户服务,这些客户包括许多全球最大的航空,建筑,交通,集装箱,包装,常规消耗品和金属分销行业相关企业。
为快速满足中国市场需求,2011年初,集团公司在中国镇江市投资数亿美金新建爱励鼎胜铝业(镇江)有限公司,爱励鼎胜镇江公司将秉承集团公司的一贯理念,致力于向客户提供高品质和超稳定的产品与服务;我们期待有知识,有能力和具备高度责任心的人才加入爱励鼎胜这个年轻但充满活力的集体;公司倡导高度的职业精神,专业的工作态度,以及平等、民主和愉悦的工作氛围;公司为员工提供良好的培训和福利。有意者请EMAIL到所述邮箱,应聘邮件主题请注明:姓名+应聘岗位+期望税前月薪,以正文形式发送。
recruitment@aleris.com; www.aleris.com
Aleris is:
* A leading manufacturer of Rolled Aluminum Products, many for technically sophisticated applications
* A leader in Aluminum Recycling and in the production of specification alloy
* An innovator in coating solutions
* Able to process both primary and recycled scrap aluminum, providing the flexibility to respond to customer needs and industry trends
* Capable of producing extruded aluminum products for most any application
* A provider of customized solutions, in addition to standard aluminum
In quick response to China market, Aleris invested several hundred millions USD to form Aleris_Dingsheng aluminum (Zhenjiang) Co, ltd on March 3, 2011, with the same conception, always focuses on technological & product solutions of offering the highest quality and reliability, we are expecting people with good knowledge, high capability and sense of responsibility to join in. We advocate vocational sense, professional work as well as happy and fair work environment. The company will provide good training, competitive remuneration and considerate benefits.
爱励国际公司是全球领先的铝压延产品、挤压产品、铝回收和特殊合金生产厂家。爱励国际公司在北美,欧洲,南美和亚洲拥有40多家生产设施和大约8000多名员工,其总部位于美国俄亥俄州克利夫兰郊区的Beachwood。
策略性分布在全球各地的40多个生产厂家竭力为各行业的客户服务,这些客户包括许多全球最大的航空,建筑,交通,集装箱,包装,常规消耗品和金属分销行业相关企业。
为快速满足中国市场需求,2011年初,集团公司在中国镇江市投资数亿美金新建爱励鼎胜铝业(镇江)有限公司,爱励鼎胜镇江公司将秉承集团公司的一贯理念,致力于向客户提供高品质和超稳定的产品与服务;我们期待有知识,有能力和具备高度责任心的人才加入爱励鼎胜这个年轻但充满活力的集体;公司倡导高度的职业精神,专业的工作态度,以及平等、民主和愉悦的工作氛围;公司为员工提供良好的培训和福利。有意者请EMAIL到所述邮箱,应聘邮件主题请注明:姓名+应聘岗位+期望税前月薪,以正文形式发送。
recruitment@aleris.com; www.aleris.com
联系方式
- Email:recruitment@aleris.com
- 公司地址:京口工业园区蔡家路1号
- 邮政编码:212141