天津招聘

Risk investigation Operation Manager
Join one of the most important teams at Amazon and make a difference. The Risk Investigation Operations team is charged with safeguarding Amazon China marketplace to ensure long-term buyer satisfaction with their experiences. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

The Manager of Merchant Service Operations owns the productivity, quality, and capacity of the 3rd party seller investigation process. This is a critical role to ensure that Amazon is able to detect suspect sellers, make high-judgment decisions, and quickly enforce those decisions in a high-quality fashion.

The manager's success will be measured by their ability to:
- Manage investigators, teams and processes to ensure effective workflow in a 24/7 environment.
- Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements. Actively manage investigator capacity and the triggers for creating investigations to balance investigation supply and demand.
- Actively manage and continuously improve workflow management to ensure effective use of resources and adherence to service level agreements.
- Provide focused feedback loops for investigators and teams based on crisp performance and quality data. Develop and reward strong performers.
- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to detect poor-performing sellers.
- Work with software teams to articulate and prioritize feature needs for investigation tool sets.
- Recruit top-quality investigators. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.


Job Qualifications
Keys to success in this role include exceptional operational, managerial, analytical, and interpersonal skills. Need to be able to understand the global vision and make independent decisions with sound judgment. Strong candidates may come from a background in operations (customer service call centers, operational excellence black belts/green belts) or investigations (fraud investigations, claim audits, credit approval processes). A Bachelor degree is required plus 5 years relevant operations work experience. MBA and/or Six Sigma skills are desired. Excel skills are required. SQL, SAS, or PERL skills are a plus.
? A Bachelor degree
? A minimum 5 years relevant operations work
? A minimum 2 years’ experience in technical support operations management
? A minimum 2 years’ experience in basic data analysis and interpretation
? 2+ years’ experience using Microsoft Excel in a business setting
? Proficiency using data mining interfaces – for example Oracle Business Intelligence Enterprise Edition (OBIEE)
? Proficiency in both Chinese and English
Preferred Skills
We seek a strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team. This person should have strong project management and people management skills. They should also have a strong business sense and be able to create, communicate and achieve a vision.

Managed in a matrix environment. Managed performance in a highly performance, metrics driven environment. Experience in driving improvement, innovating new processes and driving out waste. Kaizen, Six Sigma, Black/Green Belt and/or Lean experience a major plus. Experience in pulling data through OBIEE and/or other data sources a plus.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。