天津招聘

职责描述
COMPETENCE PROFILE
职位/部门： 宜家餐饮部经理
汇报对象： 商场经理
职能汇报对象： 中国宜家餐饮部经理
下属： 宜家餐厅经理、瑞典食品屋及小餐馆经理、宜家餐饮部厨房经理
JOB TITLE / FUNCTION: IKEA Food Manager, IKEA Food
REPORTS TO: Store Manager
MATRIX: Country IKEA Food Manager
DIRECT REPORTS: Commercial Restaurant Manager, Commercial SFM & Bistro Manager, Kitchen Production Manager

部门使命：
PURPOSE OF FUNCTION:
吸引访客光临宜家商场，力求吸引他们在宜家商场内停留更长时间、享受更多乐趣；并为他们营造轻松愉悦的氛围；通过提供物美价廉的食物，令访客因美味的回忆不断光临宜家商场；同时为员工提供休息放松和恢复活力的绝佳机会。
It’s about attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge.

任务
Assignment
顾客
? 我确保始终以顾客为中心，并努力带给他们欢笑。我接待顾客，为他们提供服务，并表达共鸣和关心。
? 我以身作则，在与顾客交流中担任宜家品牌的形象大使，吸引访客再次光临。
? 我总是以顾客的眼光来审视我所在的商场，并且经常在商场中巡视。我每天与顾客进行谈话交流，不断得到他们对购物体验的反馈，了解更多他们的需求和愿望。然后根据顾客的反馈采取行动。
I ensure our guests are always in focus and strive to make them smile. I meet and serve our guests showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.I lead by example and am a good ambassador for the IKEA Brand in all contact with our guests, and I give them a good reason to return again and again.I always look at my store through the eyes of our customers and walk the store regularly. I have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input.

商业
? 我根据“携手发展宜家”和宜家食品发展方向和战略，依照宜家中国商业计划，积极参与制定宜家商场商业计划。我与宜家餐饮中国区办公室合作，确保兼顾宜家全球、宜家中国工作重点和本地需求。我和我的团队合作，开发并定期推行清晰的宜家餐饮行动计划。
? 同室内设计部（Com&In）、商业活动经理/市场部合作，积极帮助和支持各种市场推广活动和商场活动。在以上活动中将瑞典节日和每年的工作重点融入商场商业日历，包括活动产品和宣传资料包。
? 我致力于实现最高程度的商业化，促进销售增长，同时提高转换率和客单价。借此提高利润，实现职责领域的目标。我使用商业检查和其他适合的工具作为辅助。
? 我打造了宜家餐饮的认知度，使其成为最重要的商场营销工具，以实现宜家商场销售潜力的最大化。
I take an active part in creating the IKEA store business plan and use the country business plan, based on Growing IKEA together and IKEA Food Direction & Strategy, as input. I also work with my matrix to ensure I understand how to work correctly with national and global priorities, as well as local needs, when developing it. I then work with my team to develop and implement a clear IKEA Food action plan which is followed up regularly.I co-operate with the Communication & Interior Design (Com&In) department and the Commercial Activity Leader/Local Marketing by actively contributing to and supporting all marketing and in-store activities. I do this by integrating the Swedish celebrations and yearly focus area into the store’s Commercial Calendar, including the activity range and communication packages.I work to maximise commerciality in order to grow sales as well as the conversion rate and average cheque. By doing this I increase profitability according to the goals in my area. To assist me I use the Functional Commercial Review and other appropriate tools.I create awareness of IKEA Food as the most important in-store marketing tool for maximising the IKEA store’s sales potential.

员工
? 我是一个富有激情的领导，带领企业与员工共同成长。在宜家核心领导力的启发下，我的领导能力不断进步。
? 与人力资源部合作，根据宜家价值观为团队聘用人才并致力于团队发展。
? 我授予员工在工作中的自主权，提供支持和指导，协助他们提高绩效，不断成长。
? 我负责本部门的继任者计划。我发掘并培养继任者，以满足宜家商业发展对继任者的需求。
? 我根据当地法律法规和宜家既有标准，为员工营造一个安全、健康的工作环境。
I am a passionate leader who can bring business and people together. I am inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.In co-operation with the Human Resources (HR) department I recruit my team based on the IKEA values. I am committed to the development of my team.I empower, support and coach my co-workers on the job to help them perform better and grow.I am responsible for the successor plan in my department. I develop and mentor successors to meet succession needs of the IKEA business.I ensure a safe and healthy working environment for co-workers in accordance with local legal requirements and established IKEA standards.

商业引导
? 我在目前和未来都将积极致力于促进宜家商场的成功运营和实现高效业绩。为做到这些，我们吸引顾客，促进销售额增长，获取合理利润，保证顾客和员工的满意度，实现卓越绩效，完成我们既定的关键业绩指标（KPI）。
? 我利用相关报告工具，如损益表(P&L)、StorePoint、商业检查、宜家顾客满意度调查、食品安全审核和“员工心声调查”，实现宜家业务发展、自我提升和团队进步。
I work actively to make the IKEA store successful and high performing, today and tomorrow. I do this by ensuring that we attract visitors, achieve sales growth and reasonable profitability, customers and co-workers satisfaction as well as excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
? I utilise relevant reporting tools, such as profit and loss, StorePoint, Functional Commercial Review, the IKEA Customer Satisfaction Survey, Food Safety Audit and VOICE, in order to develop the IKEA business, myself and my team.

运营
? 我依法运营宜家餐饮部。我依据“宜家食品质量和安全要求”，负责宜家商场餐饮部的运营。我推动“安全第一”的文化，鼓励员工提高警惕，讨论解决方案。必要时，我与外部服务供应商和权威部门合作。
? 我推行宜家HACCP计划，从而满足我所在商场的要求。我还确保HACCP流程和规定的宣传到位，并保证员工在日常工作中严格遵守。
我确保所有食品安全事件和潜在的食品安全事件，均通过CASY系统进行申报。
? 我有商场储能计划，能够满足所有流程、收货和存货的容量需求。
? 借助员工计划流程，确保具备相关能力的合适数量的员工在合适的时间出现在合适的地点，以满足顾客的需求，从而优化生产力。I operate IKEA Food in accordance with legislation. I am accountable for operating the IKEA Food areas within the IKEA store in accordance with IKEA Quality and Food Safety requirements. I promote a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions. I co-operate with external service providers and authorities when needed.
I implement the IKEA HACCP plan to meet and secure my store’s requirements. I also ensure the HACCP routines are known and followed in all daily work.I have a store capacity plan that includes capacity needs in all processes, receiving and storage.I secure optimal productivity by ensuring a staff planning process aiming for the right number of competent co-workers, at the right times, in the right places to meet guests’ needs

能力要求
Competence
基本要求
5年以上多部门餐饮服务行业或大型先进零售商业零售部门惯例经验能提出明确的方向，具备创造性并能够执行行动方案、设定预算、跟踪并实现目标熟练的英文沟通能力能够操作MS Office软件
5+ years' management experience from high volume retail or multi-unit food service industryProvide clear direction, experience of creating and implementing action plans, setting budgets and meeting and following up on goalsGood English communication skillsMS office literate

动力
? 我以销售为导向，对食品和员工都很有热情。
? 我具有服务意识，始终以顾客为中心。
? 我致力于实现并超越我的目标。
? 我兼顾实现自我成就与帮助团队取得成绩。
? 我对餐饮服务业很感兴趣，想学习当地饮食文化。
? I am sales-driven and passionate about food and people.
? I am service-minded and always keep the guest in focus.
? I am driven to meet and exceed my goals.
? I get as much out of helping my team achieve and develop as I do out of my own ? I have an interest in the food service industry and want to learn about local food culture.

技能
? 是富有激情的领导者，受宜家核心领导力的启发，能够不断追求进步。
? 可引领并促使员工实现卓越绩效。
? 具备做出决策和解决问题的能力。
? 具备引领变革、促成事情发生的能力。
? 具备组织、规划以及按照优先顺序处理问题的能力。
? 原意承担责任，在必要时可大胆授权。
? 擅长与他人沟通，能够发挥影响力并进行跨部门合作。
A passionate leader inspired by the IKEA core leadership capabilities who strives to continuously develop as a leader.
? Ability to lead and develop people to excellence in performance.
? Decision-making and problem-solving ability.
? Ability to lead change and make things happen.
? Ability to organise, plan and prioritise.
? Takes responsibility and can delegate when necessary.
? Communicates well with others and is able to influence and cooperate with different functions.

天津宜家家居有限公司简介

宜家概况
宜家家居（IKEA）于1943年由英格瓦.坎普拉德（Ingvar Kamprad）在瑞典创立。作为全球最大的家具及家居用品零售商，我们的经营业务遍及全球38个国家和地区的310个商场，拥有127,800多名员工，经营近万种宜家品牌的家具和家居用品。
在过去的十多年里，宜家已经在中国的上海、北京、广州、成都、深圳、天津、重庆、武汉、南京、大连和沈阳等地设立了18家零售商场。从2014年起，宜家在中国正以每年开三家新店的速度迅速发展。

宜家的愿景
为大众创造更美好的日常生活
我们的经营理念
提供种类繁多、美观实用、老百姓买得起的家居用品。
我们的人才理念
我们要为那些脚踏实地、诚实正直的人们提供发展机会。不仅是职业的发展，还有个人能力的发展。由此，我们将矢志不渝地共同创造更美好的日常生活，为我们的顾客，也为我们自己。

我们的薪酬福利
宜家创造和维持一个有竞争力的薪酬体系，以吸引和留住我们最宝贵的人力资源并给与他们合理的回报，构建完备的福利体系以适应各类员工不断增长的需求，与此同时，公司致力于为全体员工创造、提供与推动高水平的培训与发展机会。
更为重要的是，透明的管理制度，平等的人际关系保证我们所有员工都能在宜家家居卖场愉快的工作。

宜家天津商场
宜家天津商场位于天津市东丽区，于2012年2月10日正式营业。商场总建筑面积为四万五千平方米，经营近万种宜家品牌的家具和家居用品。在开业后的四年时间里，宜家天津商场经营业绩稳定增长，员工也在业务增长的同时不断得到个人职业和能力的发展。