L2 Customer Support for IBM FileNet /CM(职位编号：SWG-0603568)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-09-10
- 工作地点：北京
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 系统测试
职位描述
Job description
CSDL L2 Support Group was founded in July of 2007. Since Jan.1st 2008, we consoli-dated all Software L2 support function within CSDL together to bring the team value and synergy, which include DB2, Informix, WBI, FileNet, Lotus and ECM L2 customer support function. FileNet L2 joined CSDL L2 Support Group in June 1st, 2009. The mission of L2 support group is to unleash Lab's value through delivering excellent L2 software post-sale support service.
Job Responsibilities
IBM Enterprise Content Manager FileNet is the industry leading middleware for Enter-prise Content Management and Business Process Management. It provides an infra-structure to manage large collections of digital content and various business processes. The ECM FileNet family contains P8 platform, Image Services, Records Manager, Rec-ords Crawler, ECM Widget, etc.
Main responsibilities of ECM L2 Support
- Assist the organization in building out and expanding its technical support operation.
- Deliver timely technical support using telephone, electronic email and Internet tools on:
Windows development and Networking,
Database such as DB2, Oracle, MS SQL,
Application Server such as WebSphere, WebLogic, JBoss,
Deployment or operation issues that may arise,
Demonstrate use of coding standards in Java, C++, and VB,
Perform product installation and implementation,
Perform data loading or migration or upgrade.
- Keep Support systems fully functional at all times
- Monitor, track and report on technical support status to all required staff levels using appropriate mediums.
- Keep manager and all interested parties apprised of project objectives, potential prob-lems, procedures and critical changes.
- Demonstrate core familiarity with electronic records practices and procedures.
- Work closely with QA, Development, and Documentation
Job Requirements (skills/experiences)
L2 Customer Support Engineer
Technical Skills:
- Database experience Oracle, SQL, DB2
- Application Servicer experience WebSphere, WebLogic, JBoss
- Working Knowledge with Java, C++, VB
- Windows Server Experience
- Unix/Linux/AIX Experience
Non-Technical Skills:
- Have excellent presentation, verbal and written communication skill in English, Oversea working or study experience is a plus
- Thrive on ability to take remote direction under pressure and deliver to deadlines
- Team-orientated environments is important
- Must have strong positive customer service attitude with sensitivity to regional differ-ences
- Expect to work as needs dictate for out-of-hours, weekend or holiday work
- Ability to work independently
- Strong time management and project management skills are critical.
- Prefer experience with any leading enterprise content management product
- Technology awareness with well-rounded broad base of IT skills leading
- Prefer a minimum of 1 year experience in records, document or knowledge manage-ment disciplines
Qualifications(Education/Major/Certificates)
- Bachelor degree or above major in Computer Science or related ones.
Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CSDL L2 Support Group was founded in July of 2007. Since Jan.1st 2008, we consoli-dated all Software L2 support function within CSDL together to bring the team value and synergy, which include DB2, Informix, WBI, FileNet, Lotus and ECM L2 customer support function. FileNet L2 joined CSDL L2 Support Group in June 1st, 2009. The mission of L2 support group is to unleash Lab's value through delivering excellent L2 software post-sale support service.
Job Responsibilities
IBM Enterprise Content Manager FileNet is the industry leading middleware for Enter-prise Content Management and Business Process Management. It provides an infra-structure to manage large collections of digital content and various business processes. The ECM FileNet family contains P8 platform, Image Services, Records Manager, Rec-ords Crawler, ECM Widget, etc.
Main responsibilities of ECM L2 Support
- Assist the organization in building out and expanding its technical support operation.
- Deliver timely technical support using telephone, electronic email and Internet tools on:
Windows development and Networking,
Database such as DB2, Oracle, MS SQL,
Application Server such as WebSphere, WebLogic, JBoss,
Deployment or operation issues that may arise,
Demonstrate use of coding standards in Java, C++, and VB,
Perform product installation and implementation,
Perform data loading or migration or upgrade.
- Keep Support systems fully functional at all times
- Monitor, track and report on technical support status to all required staff levels using appropriate mediums.
- Keep manager and all interested parties apprised of project objectives, potential prob-lems, procedures and critical changes.
- Demonstrate core familiarity with electronic records practices and procedures.
- Work closely with QA, Development, and Documentation
Job Requirements (skills/experiences)
L2 Customer Support Engineer
Technical Skills:
- Database experience Oracle, SQL, DB2
- Application Servicer experience WebSphere, WebLogic, JBoss
- Working Knowledge with Java, C++, VB
- Windows Server Experience
- Unix/Linux/AIX Experience
Non-Technical Skills:
- Have excellent presentation, verbal and written communication skill in English, Oversea working or study experience is a plus
- Thrive on ability to take remote direction under pressure and deliver to deadlines
- Team-orientated environments is important
- Must have strong positive customer service attitude with sensitivity to regional differ-ences
- Expect to work as needs dictate for out-of-hours, weekend or holiday work
- Ability to work independently
- Strong time management and project management skills are critical.
- Prefer experience with any leading enterprise content management product
- Technology awareness with well-rounded broad base of IT skills leading
- Prefer a minimum of 1 year experience in records, document or knowledge manage-ment disciplines
Qualifications(Education/Major/Certificates)
- Bachelor degree or above major in Computer Science or related ones.
Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。