天津招聘

Job description

CSDL L2 Support Group was founded in July of 2007. Since Jan.1st 2008, we consolidated all Software L2 support function within CSDL together to bring the team value and synergy, which include DB2, Informix, WBI, FileNet, Lotus and ECM L2 customer support function. FileNet L2 joined CSDL L2 Support Group in June 1st, 2009. The mission of L2 support group is to unleash Lab's value through delivering excellent L2 software post-sale support service.

Job Responsibilities

This job posting is for providing support for OmniFind Enterprise Edition and IBM Content Integrator. This role specializes in performing and enabling remote technical support of IBM software solutions. Provides technical support assistance to customers and/or IBM field support (SSRs) using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction.

Job Requirements (skills/experiences)

L2 Customer Support Engineer

Technical Skills:

At least 6 months experience in WebSphere Application and Portal Server

Basic knowledge in security (SSL, SSO, LDAP)

Basic knowledge in Java development (Web based application development and dedicated applications)

Basic knowledge in administration and/or deployment of applications to WAS

Non-Technical Skills:

- Have excellent presentation, verbal and written communication skill in English, Oversea working or study experience is a plus

- Thrive on ability to take remote direction under pressure and deliver to deadlines

- Team-orientated environments is important

- Must have strong positive customer service attitude with sensitivity to regional differences

- Expect to work as needs dictate for out-of-hours, weekend or holiday work

- Ability to work independently

- Strong time management and project management skills are critical.

- Prefer experience with any leading enterprise content management product

- Technology awareness with well-rounded broad base of IT skills leading

- Prefer a minimum of 1 year experience in records, document or knowledge management disciplines

Qualifications(Education/Major/Certificates)

- Bachelor degree or above major in Computer Science or related ones.

Required

Bachelor's Degree

English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.

在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。