Assistant Faciities Manager - 助理经理(驻场服务)
广州仲量联行物业服务有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:物业管理/商业中心
职位信息
- 发布日期:2013-09-10
- 工作地点:深圳-福田区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语良好
普通话精通 - 职位类别:行政经理/主管/办公室主任
职位描述
The AFM must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
1. Facilities Operations
- Follow TFM contract guideline to manage site operation activities, such as 360 facility, OVSC,etc.
- Manage the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.
- Manage site incidental work per client request, such as move, add and change.
- Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
- Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to clients
- Ensure consistency of regional policies & procedures with constant updating of Oneview and that all staff have adequate familiarity with the systems as well as the policies
- Implement, comply with and audit all internal management systems, for quality assurance
- Ensure all Critical Environment (CEM) requirements are met.
- Ensure timely reactive actions
- Ensure all Financial Management requirements are completed in a timely and accurate manner.
2. Customer Service / Client Relationships:
- Evaluate service response time and analysis occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
- Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
- Lead by example and groom the team in achieving maximum client satisfaction level
3. Procurement and Vendor Management
- Manage the vendor procurement and management practices of sites and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
- Benchmark services across properties within the country as well as across the region.
- Administer the virtual approval process for contract execution
- Co-ordinate and monitor the contractor management program
4. Risk Management
- Coordinate a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
- Ensure data integrity of all information loaded into systems and comply with the audit process from time to time
- Assist in the development of guidelines and strategies to protect health and safety of staff and others.
- Ensure disaster recovery and business continuity planning is implemented and maintained.
- Ensure escalation procedures are in place and observed for incident and problem reporting.
5. Profitability/ Savings Initiatives:
- Develop initiatives and strategies that lead to cost savings and service improvement
Reporting:
- Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.
- Prepare and submit the monthly finance data and ensure it accuracy.
- Assist in the budgeting and Recommit process .
- Administer the OneView website and ensure that all reports and other relevant data is regularly updated.
Training:
- Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the Jones Lang LaSalle senior Account team to devise new and innovative methods of learning built around skill development, leadership and succession planning
- Assign buddies for new team members to ensure team work, consistency & rationalization of the team
Leadership / Staff Management:
- Actively encourage an environment that supports teamwork, co-operation & performance excellence
- Act as leader and a coach for the team ensuring high staff morale, trust and work ethics.
Requirements,
1. 3 years above experience in Facilities Management or relevant industry
2. Over 2 years of managerial experience
3. Good command of English
4. Good client service mindset
On-site working, base at Futian district, cover Luohu and Nanshan Shekou sites as well.
1. Facilities Operations
- Follow TFM contract guideline to manage site operation activities, such as 360 facility, OVSC,etc.
- Manage the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.
- Manage site incidental work per client request, such as move, add and change.
- Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
- Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to clients
- Ensure consistency of regional policies & procedures with constant updating of Oneview and that all staff have adequate familiarity with the systems as well as the policies
- Implement, comply with and audit all internal management systems, for quality assurance
- Ensure all Critical Environment (CEM) requirements are met.
- Ensure timely reactive actions
- Ensure all Financial Management requirements are completed in a timely and accurate manner.
2. Customer Service / Client Relationships:
- Evaluate service response time and analysis occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
- Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
- Lead by example and groom the team in achieving maximum client satisfaction level
3. Procurement and Vendor Management
- Manage the vendor procurement and management practices of sites and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
- Benchmark services across properties within the country as well as across the region.
- Administer the virtual approval process for contract execution
- Co-ordinate and monitor the contractor management program
4. Risk Management
- Coordinate a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
- Ensure data integrity of all information loaded into systems and comply with the audit process from time to time
- Assist in the development of guidelines and strategies to protect health and safety of staff and others.
- Ensure disaster recovery and business continuity planning is implemented and maintained.
- Ensure escalation procedures are in place and observed for incident and problem reporting.
5. Profitability/ Savings Initiatives:
- Develop initiatives and strategies that lead to cost savings and service improvement
Reporting:
- Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.
- Prepare and submit the monthly finance data and ensure it accuracy.
- Assist in the budgeting and Recommit process .
- Administer the OneView website and ensure that all reports and other relevant data is regularly updated.
Training:
- Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the Jones Lang LaSalle senior Account team to devise new and innovative methods of learning built around skill development, leadership and succession planning
- Assign buddies for new team members to ensure team work, consistency & rationalization of the team
Leadership / Staff Management:
- Actively encourage an environment that supports teamwork, co-operation & performance excellence
- Act as leader and a coach for the team ensuring high staff morale, trust and work ethics.
Requirements,
1. 3 years above experience in Facilities Management or relevant industry
2. Over 2 years of managerial experience
3. Good command of English
4. Good client service mindset
On-site working, base at Futian district, cover Luohu and Nanshan Shekou sites as well.
公司介绍
About Jones Lang LaSalle
Jones Lang LaSalle (NYSE:JLL) is a professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2008 global revenue of USD2.7 billion, Jones Lang LaSalle serves clients in 60 countries from 750 locations worldwide, including 180 corporate offices. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 1.4 billion square feet worldwide. LaSalle Investment Management, the company's investment management business, is one of the world's largest and most diverse in real estate with more than USD41 billion of assets under management. For further information, please visit our website, www.joneslanglasalle.com.cn
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 17,400 employees operating in more than 79 offices in 13 countries across the region. In 2009, the firm celebrates its 15 years in China, where there are about 700 professionals and 6,000 on-site staff, providing quality real estate advice and services in the areas of retail, residential, commercial, management services, project and development services and research. Key clients include various government agencies and developers, as well as owners of high-end residential and commercial buildings.
关于仲量联行
仲量联行(纽约证交所交易代码:JLL)是专注于房地产领域的专业服务企业。公司在全球的专家团队致力于提供全面整合的服务,为客户持有、租用或投资房地产的决策实现增值。仲量联行2008年全球业务收入约27亿美元,拥有大约180个分公司,业务遍及全球60个国家逾750个城市。仲量联行亦是物业管理及企业设施管理业的翘楚,管理的物业遍布世界各地,总面积逾14亿平方英尺。仲量联行旗下投资管理业务分支“领盛投资管理(LaSalle Investment Management)”为全球最具规模及最多元化的房地产投资管理公司之一,管理资产总值超过410亿美元。更多详情请浏览 www.joneslanglasalle.com.cn
仲量联行在亚太地区开展业务超过50年。公司目前在亚太地区的13个国家拥有79个分公司,员工总数超过17,400人。仲量联行已进入中国市场15年,目前拥有约700名专业人员及6000名驻厦员工,所提供的专业房地产顾问及服务领域包括:商铺、住宅、写字楼、工业、物业管理服务、企业设施管理、投资、战略顾问、项目与开发服务以及市场研究等。主要客户包括不同的跨国公司和开发商,以及高档住宅和商业物业的业主。
Jones Lang LaSalle (NYSE:JLL) is a professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2008 global revenue of USD2.7 billion, Jones Lang LaSalle serves clients in 60 countries from 750 locations worldwide, including 180 corporate offices. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 1.4 billion square feet worldwide. LaSalle Investment Management, the company's investment management business, is one of the world's largest and most diverse in real estate with more than USD41 billion of assets under management. For further information, please visit our website, www.joneslanglasalle.com.cn
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 17,400 employees operating in more than 79 offices in 13 countries across the region. In 2009, the firm celebrates its 15 years in China, where there are about 700 professionals and 6,000 on-site staff, providing quality real estate advice and services in the areas of retail, residential, commercial, management services, project and development services and research. Key clients include various government agencies and developers, as well as owners of high-end residential and commercial buildings.
关于仲量联行
仲量联行(纽约证交所交易代码:JLL)是专注于房地产领域的专业服务企业。公司在全球的专家团队致力于提供全面整合的服务,为客户持有、租用或投资房地产的决策实现增值。仲量联行2008年全球业务收入约27亿美元,拥有大约180个分公司,业务遍及全球60个国家逾750个城市。仲量联行亦是物业管理及企业设施管理业的翘楚,管理的物业遍布世界各地,总面积逾14亿平方英尺。仲量联行旗下投资管理业务分支“领盛投资管理(LaSalle Investment Management)”为全球最具规模及最多元化的房地产投资管理公司之一,管理资产总值超过410亿美元。更多详情请浏览 www.joneslanglasalle.com.cn
仲量联行在亚太地区开展业务超过50年。公司目前在亚太地区的13个国家拥有79个分公司,员工总数超过17,400人。仲量联行已进入中国市场15年,目前拥有约700名专业人员及6000名驻厦员工,所提供的专业房地产顾问及服务领域包括:商铺、住宅、写字楼、工业、物业管理服务、企业设施管理、投资、战略顾问、项目与开发服务以及市场研究等。主要客户包括不同的跨国公司和开发商,以及高档住宅和商业物业的业主。
联系方式
- 公司网站:http://www.joneslanglasalle.com
- 公司地址:广州市天河区珠江西路5号广州国际金融中心主塔24层
- 邮政编码:510623
- 联系人:Janice Chen / Daniel Fan
- 电话:(020)23388088