天津招聘

Roles & Responsibilities

· Respond to customer requests for support with a friendly and professional customer service attitude, and solve IT problems for them.

· Update and maintain documentation and team knowledge base.

· Handle hardware problems related to Server, Storage, Workstation, Desktop, Laptop, Phone, Printer, Scanner and etc.

· Coordinate with Dell, HP, Lenovo and other hardware vendors to fix hardware problems.

· Perform troubleshooting for out-of-warranty devices.

· Perform data recovery for storage disks.

· Support installation, troubleshooting and administration to computer, server and network.

· Provide software support assistance to customers.

· Image desktop/laptop/workstation and servers with proper OS and software.

· Perform network trouble shooting, configuration and maintenance.

· Provide Computer equipment relocation service within the office building.

· Provide Lab Room daily operations according to procedure documented by client.

· Provide Asset Management, i.e. to maintain IT software and hardware inventory.

· Provide project rollout implementation and support.

· Execute Ad-hoc IT-related tasks.

· Provide support for new Microsoft hardware and software products and services once it becomes available internally in Microsoft.

· Help customers to meet their business needs with the appropriate technology.

Qualifications:

· Understand Datacenter infrastructure

· Software troubleshooting skills for software, such as Microsoft Office, Altiris, Windows client and Server, and etc.

· Understand Windows server, AD, WINS, DNS, DHCP, Hyper-V, System Center

· Trouble Shooting Skills for server, storage, workstation, desktop, laptop, and etc.

· Understand disk fault tolerant, backups.

· Solid experience and skills in providing desk-side support services and user administration support.

· Understand Microsoft WDS, MDT and imaging tools.

· Ability to learn new technologies fast! Passionate of learning new technologies and skills.

· Fair written and oral English.

· Excellent customer service attitude and communication skills.

· Good problem solving skill, productive and focus.

· BA degree in Computer Science or equivalent experience.

· Three or more year’s hands-on IT support related experience.

· MCITP, CCNA, is a plus.

About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model (GNDM), recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 202,500 of the world’s best-trained consultants in 42 countries. The company generated consolidated revenues of US $8.2 billion for year ended March 31, 2011 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at ***********.

关于塔塔咨询服务公司（TCS）
        塔塔咨询服务公司是一家专业从事IT服务、商业解决方案和外包服务的公司，致力于为全球客户提供其它公司无可比拟的可靠服务，带来真正的效益。TCS通过其独特的“全球网络交付模式”,为客户提供一系列以咨询为导向的综合IT产品、BPO、基础设施、工程和质量保证服务。该交付模式被誉为软件行业发展的卓越基准。作为印度***的工业集团——塔塔集团旗下的IT咨询服务公司，TCS在全世界42个国家拥有202,500多名训练有素的IT顾问和工程师。截止到2011年3月31日，公司的综合财年收入为82亿美元。公司同时在印度国家证券交易所和孟买证券交易所上市。欲了解更多信息，请访问我们网站***********。

TCS China Profile
TCS pioneered the entry of Indian IT industry in China in 2002 and remains at the forefront of that thrust. TCS is the first WOFE (wholly-owned foreign enterprise) in China and now operates 6 Global Delivery centers (GDCs) --Beijing, Hangzhou, Tianjin, Shenzhen, Shanghai and Dalian.
TCS has been focusing on creating intellectual investments in China by bringing pioneered offshore development methodology into the country. TCS continues to hire talented engineers and IT professionals from the region and its universities, strengthening its existing base in China. Today, TCS China has capabilities in providing services in 9 different languages including English, Mandarin (S & T), Cantonese, Japanese, Korean, Thai, Indonesian, Vietnamese.
In 2005, TCS was invited by Chinese Government to form a Joint Venture (JV) to create a large scale global offshoring base in China. The JV, supported by National Development and Reforms Commission (NDRC), leverages the strengths of the different partners in technology, software development, and consulting, including the best-of-class processes and practices of TCS.
TCS China is serving over 40 Global and domestic clients from Financial Services, Manufacturing, Telecom as well as the Government sector.

TCS中国概况
2002年，塔塔咨询服务公司（TCS）引领印度IT行业率先进入中国市场，成为中国***家印度外商独资企业，并一直保持业内领先优势。
2005年 ，TCS在中国合资成立了塔塔信息技术（中国）股份有限公司（简称TCS中国）。该公司皆在依托中国充足的人才优势，打造一个大型的全球外包基地。
TCS在北京、上海、天津、杭州、深圳以及大连现拥有6个全球交付中心，超过95%的员工是中国本土人才，同时具备9种语言服务能力，包括英文、中文（简体和繁体）、粤语、日语、韩语、泰语、印度尼西亚语和越南语。
TCS中国为全球及国内40多家大型客户提供优质的IT服务，行业涉及金融服务业，制造业，电信。
TCS 成立于1968年
2011财年总收入82亿美元
全球42个国家拥有145个办公机构
超过202,500名员工
在20个国家拥有108个解决方案中心
世界解决方案前十强有6个来自我们的客户
全球***全公司范围内通过CMMI以及PCMM 5级认证的企业

简历投递邮箱：zhijie.ding1@tcs.com