天津招聘

职位要求：

Language/Math skills – Ability to communicate in English.
语言能力------基本的英语沟通能力
Background 背景
Education -- BA Certificate required.
教育----本科学历
Working experience – At least 5 years working experience. At least 3 years service working experience.
工作经验 – 五年以上。至少3年客户服务工作经验。

职位描述：

Partner Management - Assist Service Manager in staffing department with competent, motivated, and well-trained personnel.
员工管理---协助服务经理进行部门员工管理。
1） Recruit Hire - Recruit and hire Partners with the experience and core characteristics required for long term success.
招聘并雇佣---招聘并雇佣有经验的和有长期成功所需的核心特征的员工
2） Coach Develop - Coach, evaluate, and motivate Service Partners to ensure their long term professional growth.
指导和发展---指导、评价并鼓励服务员工，保证其长期的职业发展。
3） Accompany SSRs on route for the purpose of training and evaluating performance. Always using the proper evaluation forms. Assist Service Manager in performing reviews to each SSR.
培训服务代表并评价其表现。协助服务经理定期对各个服务销售代表做出绩效评估。

Customer Service Delivery - Responsible for meeting and exceeding China customer satisfaction goals.
客户服务----负责达到并超越中国客户满意度目标
1）Interpersonal Communication – Establish and maintain a rapport with each customer contact to ensure service agreement renewals and prevent lost business.
沟通----与各个客户联系人建立并保持和谐，保证服务协议的更新并防止业务丢失。
2）Problem Solving/Decision Making – Identify and resolve customer concerns in a timely fashion by developing a resolution plan along with the SSR.
解决问题/作决定-----通过与服务代表建立解决方案，及时识别并解决客户疑虑
3）Positive Discontent – Strive to improve the process, systems, product, and service provided to the customer. Constantly look for opportunities to improve in everything you do.
不安于现状-----力求改进提供给客户的过程、系统、产品以及服务，不断寻求改进一切的机会。
4）Goodwill - Develop a good relationship with each customer by proving for their needs and finding a solution.
拜访---- 通过友好拜访，积极发现并解决客户问题，与客户建立友好的关系。
5）Support SSR and develop action plan to effectively solve all customer service issues.
支持服务代表并开发行动规划，有效地解决所有客户服务问题

Customer Retention – Minimize the amount of lost business for the location.
客户保留-----将业务丢失量最小化
1）Ensure there is no lost business due to customer service issues.
保证没有因为客户服务问题而丢失业务
2）Address any non-service issues which may affect the weekly service.
指出可能影响每周服务的非服务问题。

Route Schedule – Create and execute an efficient route schedule per the China Service Model. Monitor adherence to set schedule and modify as additional customers are attained.
服务路线安排----根据中国服务模式，建立并执行有效的服务线路安排。对计划安排的执行情况进行监督，当有新增客户时，进行及时调整。

Please　send　your　CV　both　in　Chinese　and　English　to Maa@cintas.com; Meis@cintas.com 注意：邮件标题请按如下格式书写：姓名　学历　应聘职位　工作年限year(s)　期望月薪

公司地址：天津经济技术开发区第四大街

公司网址：www.cintas.com

信达思是一家独特的公司，八十年来我们建立了一个成功的商业模式和一种基于道德、信任和合作的企业文化。它的成功归功于员工建立的“工作伙伴”的非常特殊的文化。Cintas is a unique company whose success is a result of our very special culture with our employee “partners.” For more than 80 years, we have built a successful business model and a corporate culture based on a spirit of ethics, trust and cooperation.

信达思——受人尊敬的公司Cintas, a Respected Business

信达思是全球职业制服和工作服领域的领导者。公司为各类企业提供高度专业化的服务。信达思设计、制造并执行企业形象制服项目。公司为900,000多家企业提供门垫、公共设施服务、宣传产品、急救和安全产品、防火服务和文件管理服务。信达思在美国和加拿大拥有430家工厂及办公机构，包括6家制造工厂和9个分销中心，拥有员工数约3万人。Cintas is the leader in the corporate identity uniform industry. The company provides highly specialized services to businesses of all types of companies. Cintas designs, manufactures and implements corporate identity uniform programs, and provides entrance mats, facility services, promotional products, first aid and safety products, fire protection services and document management services to approximately 900,000 businesses. Cintas operates 430 facilities in the U.S. and Canada, including six manufacturing plants and 9 distribution centers that employ approximately 30,000 people.

信达思取得了商业上的成功， 财富杂志已连续第十一年把信达思列入“美国最受尊敬的公司”。Cintas is a business success, Fortune Magazine listed Cintas among “America’s Most Admired Companies” for 11th consecutive years.

信达思中国Cintas China

为更好地服务客户，我们于2009年进驻中国市场，先后投资4600万美元在苏
州工业园区和天津泰达开发区设立了两个工厂，为客户提供专业的工作服外
包服务。In order to provide better services to our customers, Cintas has set
up its China operations in Suzhou Industrial Park and Tianjin TEDA with
total investment of 46 million U.S. dollars.

为什么选择信达思？Why Cintas?

我们是成长最快的公司之一，并且很乐意和你分享我们的成功。如果你想发
展你的职业，而不单是换另外一份工作，那么请考虑加入我们：We are one of the fastest-growing companies in
the nation and we’re ready to share our success with you. If you’re looking for a career, and not just another job,
Consider to join us:
·我们在本行业规模最大;We are the largest company in our industry.
·我们是市场主导者并且有着良好的声誉;We are a market leader with an excellent reputation.
·我们有优秀的管理团队，大多数已在信达思工作多年;We have an outstanding management team, most of whom have been with Cintas for many years.
·我们有丰富的经验和知识并且尽心尽力;We are experienced, knowledgeable and committed.
·我们提倡主人翁精神，我们被信达思的长期价值所激励;We are ownership-driven. We are motivated by the long-term value of Cintas.
·我们认为信达思团队的每个成员都是伙伴;We consider every person on the Cintas team a partner.
·我们做任何事情都秉承诚实正直的原则.We act with honesty and integrity in everything we do.