天津 [切换城市] 天津招聘

Corporate Account Manager

北京康捷空国际货运代理有限公司天津分公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2013-09-16
  • 工作地点:天津
  • 招聘人数:若干
  • 学历要求:大专
  • 语言要求:普通话精通
    英语熟练
  • 职位类别:大客户销售管理  

职位描述

Account retention, Strategic responsibilities:
· Keep rates fresh and manage yields on a monthly basis.
· Coordinate RFQ’s and rate requests.
· Continually seek improvement in procedures and services to create more efficient and cost effective operations.
· Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings)
· Design and manage QMR process with account input. Maintain and participate in scheduled QMR’s locally.
· Manage schedule of global QMR’s when applicable. Consolidate data from global QMR’s.
· Involve Branch Managers or Key Department Managers in the QMR process.
· Facilitate communication amongst all key contacts and all related Expeditors contacts.
· Facilitate cooperation and positive working relationship with 3rd party vendors
· Communicate technology updates and tools proactively.


Account retention, Tactical responsibilities:
· Maintain all account rates and tariffs.
· Ensure the branches file ATS and advise TLI number.
· Distribute rate information as needed within the Expeditors network timely.
· Provide clear instructions on operational requirements so that branches can construct their DLSOP’s.
· Ensure branches are maintaining / updating DLSOP’s.
· Make sure all Expeditors branches are aware of account key contacts in their location. Email distribution backed with quarterly conference calls are the preferred method.
· Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
· Establish and direct all reports required to evaluate Expeditors performance.
· Establish target performance metrics with the account.
· Insure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
· If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
· Assist with collections on past dues over 30 days.
· Provide assistance in resolution of regional claims and disputes.
· Set up Management reports to ensure global consistency and data integrity.


Account development, Strategic responsibilities:
· Continually search for and implement cost savings for your client by improving processes and eliminating waste.
· Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
· Identify opportunities and keep teamsell updated accordingly.
· Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!


Account development, Tactical responsibilities:
· Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
· Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
· Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
· Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (ie; decision maker, influencer, advocate, coach)
· Ensure advanced notice of service irregularities


Requirements- Skills, Education, Experience:
· University / College degree or equivalent business qualifications.
· Minimum two years Expeditors experience.
· Minimum one year Expeditors operational experience in the major product or one of the major products utilized by the account.
· Ability to define, develop and document business processes and procedures.
· Excellent PC skills including word processing, presentation and spread sheet programs.
· Demonstrated customer service skills, project management skills, problem-solving skills, and proven interpersonal skills.

公司介绍

Beijing Kang Jie Kong International Cargo Agent CO., LTD. Tianjin Branch
北京康捷空国际货运代理有限公司天津分公司

Headquartered in Seattle, USA, Expeditors International of Washington, Inc., the leading global logistics company with an outstanding reputation for top quality and service, has immediate openings in its Tianjin Branch to be stationed in Tianjin for:
Beijing Kang jie kong International Cargo Agent Co.,Ltd., Tianjin Branch

总部位于美国西雅图,全球500强企业之一,是一家领先的全球性物流公司,以优质的服务而闻名。由于业务发展的需要, 天津分公司现招聘所述职位:

联系方式

  • 联系人:Amber Zhang