天津招聘

The Support Specialist will be the front line interface between Amazon and publishers. The Support Specialist will serve as the primary support interface for vendors using the Amazon system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
Responsibilities:
? Process and Respond to emails received from publishers
? Respond to queries sent to the forums
? Investigate payment concerns brought up by customers
? Route legitimate payment concerns to Accounts Payable
? Reprocess stuck books through the system
? Route issues and bugs that need engineering expertise to the development teams
? Remove content as they are identified by the QA team
? Maintain and improve a knowledge base with unique vendor requests and their solutions
? Work on developing canned responses for common questions
? Work with operations manager in documenting process flows
Requirements:
? Must be fluent in Chinese& English in both written and verbal communication
? Additional computer skills certifications in web technologies are preferable.
? Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
? Experience in a technical support process, especially for web enabled software products or services is highly preferred
? Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
? Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
? Basic familiarity with web technologies and html is highly desirable
? Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
? Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
Preferred Qualifications
? Graduate degree in any field. Additional computer skills certifications in web technologies are preferable.
? Demonstrated experience of 0-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
? Experience in a technical support process, especially for web enabled software products or services is highly preferred
? Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
? Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
? Basic familiarity with web technologies and html is highly desirable
? Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
? Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
? Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。