General Manager, Customer Service
高德置地控股有限公司
- 公司规模：1000-5000人
- 公司性质：合资(非欧美)
- 公司行业：房地产
职位信息
- 发布日期：2013-06-20
- 工作地点：广州
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服总监(非技术)
职位描述
Key Responsibilities:
l Set up Client Management system, formulate customer service standard for retail, office, hotel apartment operations.
l Initiate value-added service for GTLand Plaza & GTLand iMall, deliver hotel-like service to upgrade property operations business.
l Initiate customer satisfaction survey quarterly, deal with typical customer complaint.
l Build up the image of GTLand Property Management, sell GTLand Property Service brand to target clients, develop property service busniess when it`s ready.
l Build up customer service team, deliver professional training to enhance team capability.
l Support leasing & property management practices, make sure the property opening plan, rental collection plan and profitability target can be achieved successfully.
Qualification Requirement:
l 10 years` solid experience in custom service, property management, leasing or related area. Solid experience from five star hotel or high-end complex commercial buildings is a plus.
l Be familiar with high quality service standard and implement practices.
l Overseas experience with international eyesight is a must..
l Professional training, facilitating & coaching skill.
l Passionate, good communication and negotiation skill.
l Strong team building and people skill, result-oriented, eye for details,
l Fluent English, Cantonese and Mandarian.
l Set up Client Management system, formulate customer service standard for retail, office, hotel apartment operations.
l Initiate value-added service for GTLand Plaza & GTLand iMall, deliver hotel-like service to upgrade property operations business.
l Initiate customer satisfaction survey quarterly, deal with typical customer complaint.
l Build up the image of GTLand Property Management, sell GTLand Property Service brand to target clients, develop property service busniess when it`s ready.
l Build up customer service team, deliver professional training to enhance team capability.
l Support leasing & property management practices, make sure the property opening plan, rental collection plan and profitability target can be achieved successfully.
Qualification Requirement:
l 10 years` solid experience in custom service, property management, leasing or related area. Solid experience from five star hotel or high-end complex commercial buildings is a plus.
l Be familiar with high quality service standard and implement practices.
l Overseas experience with international eyesight is a must..
l Professional training, facilitating & coaching skill.
l Passionate, good communication and negotiation skill.
l Strong team building and people skill, result-oriented, eye for details,
l Fluent English, Cantonese and Mandarian.
公司介绍
高德置地始创于1993年，迄今已有25年的历史。是专注于优质商业物业投资、开发及运营管理，并具备其他资产管理及基金管理等多种职能的商业地产发展商。集团一贯秉承“创造无限空间，传递幸福欢笑”的理念开展经营活动。公司目前在中国广东、浙江拥有10多个商业地产项目，总建面积超200多万平方米。集聚地产各类中、高端人才达800余人。
公司用人理念为品质、创新、合作、专业，向来推崇“精英制”人力资源管理模式，为员工创造良好的事业发展平台。创造改变生活是我们共同的理念，如果能够与您一起投身到这一伟大的事业中，我们感到十分荣幸。
公司用人理念为品质、创新、合作、专业，向来推崇“精英制”人力资源管理模式，为员工创造良好的事业发展平台。创造改变生活是我们共同的理念，如果能够与您一起投身到这一伟大的事业中，我们感到十分荣幸。
联系方式
- 公司地址：地址：span市民广场