天津招聘

Job Scope

·Managing local vendor delivery managers, including but not limited to those providing IT services such as Service Desk and Field Services

·The vendor management processes for regionally managed services including contract and financial management

·Operating the vendor management process (vendor evaluation and reviews, continuous assessment of contracted services, contract & invoicing management) with regional service owners

·Developing, maintaining and continuously improve the relationship to external service providers

·Participating in sourcing strategy and execution for regional services

·Directly coordinating with central IT Vendor Management and Service Responsibles to ensure services are delivered efficiently within the region

·Management of the regional IT service catalogue

·Developing, introducing and continuously improve the service level management processes for regionally managed services

·Defining, implementing, managing and reporting on service level agreements (SLA, OLA, Underpinning Contracts) for regionally managed services

·Ensuring effective communication about service level performance, issues and resolutions

·Change management including coordinating and reporting on change requests

·Ensuring compliance with the change management process for in-scope services in the region

·Single Point of Contact in the region for service introduction and the raising of Requests for Change in line with the standard Change Management process.

Requiement

·Commercial or IT graduate (Bachelor’s degree level qualification e.g. BSc or BA) or equivalent experience

·Significant experience of working operationally with IT Service Providers/Vendors to ensure service stability and quality is maintained

·Significant experience in introducing new services to an external service provider e.g. Service Desk provider

·Significant experience of operating within the ITIL framework

·Ability to understand business need and translation into service requirements

·Good understanding of IT financials

·An independent self starter, able to manage and own tasks leveraging regional/global team when required

·Understanding of IT systems and technologies

·Significant experience in conflict resolution and solid stakeholder management

·Cross culture understanding and experience of working in an international environment

·Fluent in written and spoken Mandarin with good written and spoken English

·Good written and spoken Korean is desirable.