Boutique Customer Relation Officer
杰尼亚贸易（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：服装/纺织/皮革
职位信息
- 发布日期：2013-08-23
- 工作地点：北京
- 招聘人数：若干
- 职位类别：销售代表
职位描述
JOB PURPOSE AND SCOPE:
? CRM
- Customer information input into CRM System and continuous improve customer database completeness and accuracy
- Run regular CRM report as required by CRM department and Boutique Manager
- Follow up with Customer Advisor on shop CRM activities implementation
- Provide updated CRM information to the shop sales team
- Generate the potential customer list for marketing event as required
? RIS
- Input sales record into the RIS system and ensure the accuracy
- Ensure correct stock transfer RIS system and updated record on time
- Operate merchandise transfer in & out on schedule and keep record
- Keep shop inventory book updated
- Run RIS report as required by Boutique Manager
- Prepare sales analysis report per Boutique Manager's requirement
? Deposit Management
- Complete deposit report and ensure the accuracy of the report
- Keep deposit report updated and accuracy
- Check discrepancy of RIS turnover and landlord report
? File Management
- Setup a clear filing system in the shop and ensure all the documents are properly filed
? Customer Service
- Receive shop phone calls in company standard manner
- Greet customer in standard manner when customer enter the shop
? Responsibility as the Cashier
- Ensure cash management on-site to comply with company policy
- Cooperate with local bank to handle cash in and out from company account
- Monitoring all invoices released based on laws and policy
- Cooperate with local tax authority to do the invoice buy and declare
- Submit monthly tax report to local tax authority after got the approved report from office
Prepare & monitoring daily sales reports are prepared on time and matched with RIS
SKILLS & EXPERIENCE
-Precise and pay attention to details
-Proactive to keep Boutique Manage updated in shop operation issues
-Team work to support Customer Advisor to achieve excellence in customer service and sales target
-Good communication skills and customer centric
Accountant certificate for own license shop is preferred
? CRM
- Customer information input into CRM System and continuous improve customer database completeness and accuracy
- Run regular CRM report as required by CRM department and Boutique Manager
- Follow up with Customer Advisor on shop CRM activities implementation
- Provide updated CRM information to the shop sales team
- Generate the potential customer list for marketing event as required
? RIS
- Input sales record into the RIS system and ensure the accuracy
- Ensure correct stock transfer RIS system and updated record on time
- Operate merchandise transfer in & out on schedule and keep record
- Keep shop inventory book updated
- Run RIS report as required by Boutique Manager
- Prepare sales analysis report per Boutique Manager's requirement
? Deposit Management
- Complete deposit report and ensure the accuracy of the report
- Keep deposit report updated and accuracy
- Check discrepancy of RIS turnover and landlord report
? File Management
- Setup a clear filing system in the shop and ensure all the documents are properly filed
? Customer Service
- Receive shop phone calls in company standard manner
- Greet customer in standard manner when customer enter the shop
? Responsibility as the Cashier
- Ensure cash management on-site to comply with company policy
- Cooperate with local bank to handle cash in and out from company account
- Monitoring all invoices released based on laws and policy
- Cooperate with local tax authority to do the invoice buy and declare
- Submit monthly tax report to local tax authority after got the approved report from office
Prepare & monitoring daily sales reports are prepared on time and matched with RIS
SKILLS & EXPERIENCE
-Precise and pay attention to details
-Proactive to keep Boutique Manage updated in shop operation issues
-Team work to support Customer Advisor to achieve excellence in customer service and sales target
-Good communication skills and customer centric
Accountant certificate for own license shop is preferred
公司介绍
The Ermenegildo Zegna Group is the world leader in fine men’s clothing. It has over 400 shops in the world and employs more than 5,000 staff. The Zegna Group has over 80 shops in Beijing, Hongkong,Macao, Taipei, Kaohsiung, Dalian,Guangzhou, Hangzhou, Harbin, Shanghai, Shenyang, Shenzhen, Wuhan, Xiamen, Xi’an, and Zhengzhou. To meet the challenges of our rapid growth in Greater China, we are seeking experienced personnel to join us.
杰尼亚是世界高级男装的代表，在全球拥有超过400家专卖店和5,000名员工。杰尼亚集团在中国的北京、香港、澳门、台北、高雄、大连、广州、杭州、哈尔滨、上海、沈阳、深圳、武汉、厦门、西安和郑州等地开设了80多家专卖店。现因公司业务发展的需要，特招聘所述人员。
杰尼亚是世界高级男装的代表，在全球拥有超过400家专卖店和5,000名员工。杰尼亚集团在中国的北京、香港、澳门、台北、高雄、大连、广州、杭州、哈尔滨、上海、沈阳、深圳、武汉、厦门、西安和郑州等地开设了80多家专卖店。现因公司业务发展的需要，特招聘所述人员。
联系方式
- 公司网站：http://www.zegna.com