天津招聘

任职要求：
1. 大专以上学历，有5年以上客户服务部门工作经验，其中2年以上外企工作经历。
Collage or above, more than 5 years of relevant experience in customer service department. Must have experience in foreign companies in earlier career.
2. 具有良好的沟通和理解能力，以客户为导向，良好的时间管理和优先级把握能力；
Good communication skills with strong consumer oriented mind .Skillful in management of priority and time control.
3. 较好的邮件书写及数据分析能力，熟悉office 2010办公软件运用技巧(outlook, excel, word)；
Excellent mail skills and data analysis ability. Familiar with Office 2010 software like outlook, excel, word.
4. 能适应快速及高效的工作环境，勇于承担责任，并能维护和协调各销售环节的有序进行；
Adapted to high-efficient working environment and be frank to find issues and improve sales operation process.
5. 具备团队协作意识及强烈的责任感，工作细致踏实，条理性强，能自主独立完成各项工作内容。
Team-spirit with high responsibility, and skillful in cross-function communication and coordination. Self-motivated and independent to take all assigned tasks.
6.具有人员管理或带领团队经验者优先。（专业不限）；
People management experience is a plus.

主要职责：
1. 负责客户服务部日常单据的处理，保证所有单据得以高效执行；
Routine order process, sample/special order process, confirms payment, coordinate with different departments to ensure fulfillment of each order.
2. 处理客户询价（邮件或电话），根据客户需求提出最佳解决方案，据区域指引相应的供应商；
Handling all CN inquiries (by phone or email), recommend proper products or solutions to customer, and assign distributors according to region.
3. 负责中国区销售团队与各相关部门的协调，以确保客户需求得到及时满足，定期进行流程和常见问题的回顾与审查；
Main responsibility in coordination with all functions, ensure CN sales team and customers’ requirements could be fulfilled in time. Review SOP & FAQ inquiry on a regular base.
4. 对分派区域的销售团队给予及时的支持；
Most efficient support to regional sales team, like renewal of distribution agreement, initial order draft, tender paperwork, letter of authorization application, etc.
5. 每月开票申请并登记、销售数据更新、应收帐款核对、并为管理层提供有效报告；
Monthly China Domestic and export sales data analysis, sales record update, A/R check and provide sales report for management use.
6.客户服务部其他相关工作。
Relevant experience in relevant customer service experience preferred

WE ARE WERNER

For more than 60 years, pros have trusted the Werner brand to deliver superior climbing equipment. We manufacture a full line of professional grade products built to last for generations while withstanding the most challenging jobs. Werner ladders are constructed and tested under strict ANSI and OSHA standards to maximize reliability and safety for end users.

As a world leader, our industry reputation is anchored by a complete line of products strengthened by category management. We provide our distribution channels with multiple brands, merchandising solutions, marketing services and world-class safety training.

Every Werner product purchased is backed by a company-wide commitment to unequalled service and quality. Our goal is simple – to help our customers successfully grow their business and provide end users the best climbing equipment available. Our strategic worldwide network of manufacturing, sales and warehouse facilities is frequently expanding and adjusting to meet market needs.

Each facility is fully staffed and features state-of-the-art technologies and processes. As a result, Werner delivers millions of climbing products at a great value to customers around the globe.