天津招聘

工作地点：无锡分公司

Key Duties and Responsibilities:

Implement Company’s Standard Operating Procedures (SOP)
- Create and design operations standards including policies & procedures and SOPs for China Head Office (CHO)
- Roll out the SOPs in all branches in China
- Design and conduct trainings of standards for different services
- Support and coach branches in the implementation of standards
- Conduct standard check & audit for different sites
- Support branches in developing training modules according to the different requirements and needs from staff
- Design and conduct operational training courses according to annual training plan
- Roll out and audit CHO training system in all branches

Support Operations in Branches
- In-charge of the creation of operations procedures for proper opening of new sites
- Provide necessary support to branches during Pre-Opening and Opening of new sites in terms of setting training systems to ensure smooth operations
- Provide necessary documents as requested by branches and site operations
- Support training and operations department in conducting training to maintain high service quality

ISO Document Management
- Manage quality manual for Cleaning; Food Service; Security and Maintenance
- Support operation team in establishing, documentation and maintenance of records to ensure that the procedures are followed
- Documentation procedures and records required by ISO
- Forms management and usage according to ISO

Document management for Operations Excellence Department
- Assist operation department in establishing, documentation, implementation and updating department manual for different services
- Manage manual and other document access control on server

Others
- Support Training Manager in building and implementing an effective training system and related policies and procedures to support delivery of quality ADEN Services training programs and optimize our training investment
- Analyze training evaluation results and introduce improvements on training effectiveness to optimize the company’s investment in training
- Coach, counsel and discipline Star Trainers and training participants, provide constructive feedback to enhance performance
- Ensure the effectiveness of training programs by applying fundamental training methods in the creation of training modules
- Regularly communicate with management and staff to maintain good relations and give recommendations in improving training system
- Keep records and files of all training initiatives in the Training Department Server and Intranet
- Accomplish other tasks as assigned by direct manager

Key Skills and Competencies:
The ideal candidate should possess:
- Understand the latest technical trends in facility management services operations.
- Effective communication skills with good English (written and oral).
- Experience in training methods and skills.
- Good knowledge of Microsoft Office including power point presentation.
- Possess cultural awareness and sensitivity, honest, trustworthy and respectful.
- Willing to travel for work and able to work under pressure.


Education & Experience Requirements:
The ideal candidate should possess:
- College diploma or above degree.
- At least 5 years work experience in the training field, prior hotel and FM operations working experience preferred.
- Ability to foresee potential situation and provide necessary initiative to assure problems handled efficiently and expediently.

Apply for Job:
If you are interested in this position, please submit your resume to job.cho@adenservices.com. We will treat your application with confidentiality.

With its roots in Asia, ADEN is an International Integrated Facility Management (IFM) specialist, and is always at the forefront of the latest technology.

ADEN is a major innovator in the SMART Integrated Facility Management services industry. Founded in 1997, with its headquarters in China, ADEN FM has 20 years of expertise in the Integrated Facility Management Industry, with a growing team of 26,000 employees in 25 counties around the world. The company operates in more than 70 cities in China with global presence in China, South-East Asia, Central Asia and Africa. Clients of all sizes from a wide range of industries, including many listed on the CAC40, FTSE100, Forbes Global 2000, and Fortune 500, count on ADEN for strategic outsourcing.

As a multicultural company with 30 nationalities, we encourage diversity and offer our employees career opportunities in China or Vietnam but as well in South East Asia, Central Asia, and Africa.


植根于亚洲市场的埃顿是国际领先的综合设施管理(IFM)专家，并始终走在技术的前沿。

埃顿是智能(SMART)综合设施管理领域的主要创新者。成立于1997年，集团总部在中国，埃顿设施管理在业内拥有20年的丰富经验，团队不断壮大，目前在全球25个国家拥有26,000名员工。埃顿的业务遍及中国70多个城市，全球运营网络分布于中国、东南亚、中亚和非洲。包括位列CAC40，FTSE100，福布斯全球2000和财富500强在内的各行各业不同类型的客户都选择信赖埃顿来进行战略外包。

作为员工来自全球30个国籍的多元文化企业，我们鼓励多样性并为我们的员工提供在中国，越南，以及东南亚，中亚和非洲的职业发展机会。