天津招聘

职位描述：

Background：

This job is for a fortune 500 company with its global IT delivery center in Nanjing. You will work with your global peers to provide world-class IT service to its internal customers. This job requires strong IT skill as well as English, both oral and written.

Responsibilities:

1. Technical resolution of incidents reported by the Service Desk, the customer and/or from the monitoring tool;

2. Main point of contact for incidents on his/her area of expertise (e.g. networks, hosting, workplace, packaging);

3. Reports on progress to service desk agent;

4. Delivers day-to-day services e.g. capacity management, release management, application management, backup, new device onboarding, etc.;

5. Delivers solutions within defined performance agreements;

6. Handles change requests for ICT infrastructure issues by following working procedures;

7. Supports problem investigation within scope (establishes root causes); and suggests workarounds for problems (Level 3 engineers);

8. Shares knowledge between shifts and different service groups;

9. Works on projects (not all IT Engineers).

10.

Requirements (In general):

? BA/BA+/Masters degree in ICT;

? English (oral & written, Level 3 engineer require fluent oral English)

? Team player;

? In depth technical background;

? Analytical skills to solve problems (errors);

? Good communication skills

Network (Level 2 & Level 3):

? Solid knowledge of network protocol such tcp/ip, ospf, bgp, mpls etc.

? Solid knowledge of network devices like Cisco router/switch, ASA, WAAS, WLC, etc.

? Experience on troubleshooting LAN/WAN/Wireless environment (Level 3 requires strong analytical skills on solving the most complex problems)

? Project experience on IT infrastructure

? Infrastructure Designing (Level 3)

工作地点：南京

招聘人数：2

微信名称：博科人才公众平台
微信账号：ptsolution

博科人才诚聘
职位：人才咨询顾问，猎头顾问，市场营销，顾问助理，业务助理
 
工作内容：向一流外企提供各类IT人才；
应聘条件：英语或日语精通，正规本科学历，沟通能力和语言表达能力强，有亲和力，
有耐力，勤奋努力，富于挑战精神，善于与人合作。
 
招聘人数：10人
工作地点：大连
应聘请发简历到 hr@ptsolution.cn
简历审核合格者，我们将***时间联系您。
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公司概要
博科人才是具有良好口碑和专业实力的猎头公司，致力于IT等行业高端人才的寻访、推
荐、储备。客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要
城市。我们以国际规范的服务，向企业推荐优秀人才，向人才提供高级职位！
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联系方式
地址：大连市中山区中山路88号天安国际大厦1603室
电话：0411-8254-0380;0411-8254-0382;0411-8254-0383
应聘邮箱：hr@ptsolution.cn