天津招聘

工作地点：天津

JOB PURPOSE AND SCOPE工作目的和范围:
？ Customer Service 客户服务
- Provide professional service to customers according to company’s guidelines and standards
根据公司的指导方针和标准为客户提供专业的服务
- Understand CRM System and support on the customer information collection and have ownership on it了解客户关系管理系统，支持客户信息的收集，并对其负责
- Follow up on customers’ feedback and establish long term relationship with customers
跟进客户的反馈，并与客户建立长期合作关系
- Clear about relevant customer service knowledge and company policies such as Alternation, Damage and Repair, Global Return policies and etc.
明确有关客户服务的知识和公司政策，如改衣服务，破损修理，和全球退货政策等
- Work with the team together to achieve the Customer Service KPIs like Mystery Shoppers Satisfaction, completeness and accuracy on the customer database and etc.
与团队一起合作共同实现客户服务的关键业绩指标，如神秘访客的满意度，客户信息的完整性和准确性等

？ Product Knowledge产品知识
- Grasp solid product knowledge like Fabrics, market trends, Pacchettis, accessories and etc.
掌握扎实的产品知识，如面料，市场趋势，产品系列，配件等
- Grasp MTM knowledge, familiar with relevant measurement and service process
掌握量身定制知识，熟悉相关的测量和服务过程
- other product knowledge and policies required by the company
公司要求的其它产品知识和政策

？ Sales Operation销售运营
- Work with the team to achieve the monthly and yearly sales target assigned by the company to the area and the store
与团队一起合作以实现公司分配到区域和店铺的月度销售目标和年度销售目标
- Execute the sales plans of the company
执行公司的销售计划
- Obtaining relevant selling skills like approaching and greeting customers, active question skills, cross-selling and etc.
获取相关的销售技巧，如接近和问候客户，积极询问的技能，交叉销售等
- Could proactively overcome selling obstacles with the team
能积极地与团队一起克服销售困难
- Continuously improve Sales KPIs like cross-selling ratio, Conversion Rate, average sales bill and etc.
不断提高销售的关键业绩指标，如交叉销售率，转换率，平均销售件数等

？ Personal Appearance个人仪表
- Strictly execute the Sales Grooming policies of the company like Uniform Wearing Standards, uniform maintenance policies and etc.
严格执行公司的销售形象政策，如制服穿着标准，制服维护政策等

？ Store Image and Stock Management店铺形象和仓库管理
- Maintain the store environment clean and tidy according to the company requests
根据公司要求保持干净整洁的店铺环境
- Understand the stock room management requests and strictly execute according to the relevant process了解仓库管理的要求，并严格按照有关程序执行
- Strictly follow the company policy and process on the stock taking actions to guarantee the accuracy and punctuality
严格遵守公司对仓库的管理政策和程序，以实际行动保证其准确性和准时性

？ Visual Merchandising视觉陈列
- Grasp the knowledge of Store visual merchandising and its themes
掌握店铺视觉陈列的知识和主题
- Support VM to set up the store windows and adjust store display
协助视觉陈列员布置店铺的橱窗和调整店铺的陈列

？ Take care other ad hoc works assigned by Boutique Manager and Boutique Supervisor
承担店铺经理和主管分配的其它临时性的工作

？ Following other company policies and rules in daily work
遵守日常工作中公司的其它政策和规定



SKILLS & EXPERIENCE技能和经验
？ Sales experience in Clothes Retailing, Cosmetics or other high end service industries
有服装零售，化妆品或其它高端服务性行业的销售经验
？ Good Communication Skill with mature manner
有良好成熟的沟通技巧
？ Honest, Responsible and good team work spirit
诚实，有责任心和良好的团队合作精神
？ Proactive and can work under pressure
积极主动，能承受工作压力

The Ermenegildo Zegna Group is the world leader in fine men’s clothing. It has over 400 shops in the world and employs more than 5,000 staff. The Zegna Group has over 80 shops in Beijing, Hongkong,Macao, Taipei, Kaohsiung, Dalian,Guangzhou, Hangzhou, Harbin, Shanghai, Shenyang, Shenzhen, Wuhan, Xiamen, Xi’an, and Zhengzhou. To meet the challenges of our rapid growth in Greater China, we are seeking experienced personnel to join us.

杰尼亚是世界高级男装的代表，在全球拥有超过400家专卖店和5,000名员工。杰尼亚集团在中国的北京、香港、澳门、台北、高雄、大连、广州、杭州、哈尔滨、上海、沈阳、深圳、武汉、厦门、西安和郑州等地开设了80多家专卖店。现因公司业务发展的需要，特招聘所述人员。