Global Service Desk
诺和诺德（天津）科技有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：通信/电信运营、增值服务 计算机软件
职位信息
- 发布日期：2013-09-09
- 工作地点：天津
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：Helpdesk 技术支持
职位描述
Job Description
The Global Service Desk works mainly based on a series of applications and systems. You will answer the calls from the world regarding the application usage issues and questions. As a member of the Global Application Center, you work closely with the application consultants and technical consultants who give you the second-line support.
Other Requirement
Be able to travel to Denmark for several months
As a start, you are only required to work for Danish business hours which are from 14:00 to 22:00 China time. From a future plan, you should be available for 24*7 shift plan
Education and Working Experience Qualification:
Official University education
Computer Science or related major are preferred
Work experience with Helpdesk or Service Desk is preferred
Technical skills
Have a general understanding of IT and administrative IT applications
Pharma knowledge is preferred
Non technical skills
Good Written and Spoken English is highly required when you should communicate in English as daily working language
Service-minded behavior with the good customer care
Good team work Spirit
The job has a direct influence on the team's service objectives. Good execution of the job is crucial for customer perception of NNIT as a service organization.
The Global Service Desk works mainly based on a series of applications and systems. You will answer the calls from the world regarding the application usage issues and questions. As a member of the Global Application Center, you work closely with the application consultants and technical consultants who give you the second-line support.
Other Requirement
Be able to travel to Denmark for several months
As a start, you are only required to work for Danish business hours which are from 14:00 to 22:00 China time. From a future plan, you should be available for 24*7 shift plan
Education and Working Experience Qualification:
Official University education
Computer Science or related major are preferred
Work experience with Helpdesk or Service Desk is preferred
Technical skills
Have a general understanding of IT and administrative IT applications
Pharma knowledge is preferred
Non technical skills
Good Written and Spoken English is highly required when you should communicate in English as daily working language
Service-minded behavior with the good customer care
Good team work Spirit
The job has a direct influence on the team's service objectives. Good execution of the job is crucial for customer perception of NNIT as a service organization.
公司介绍
NNIT was established as an independent company from Novo Nordisk in 1999 yet still owned by Novo Nordisk. NNIT is one of Denmark's leading consultancies in IT development, implementation and operations. Today, NNIT has more than 1,500 employees and a turnover in 2010 of DKK 1,700 million, which represents a growth of 4.2% compared to the previous year.
NNIT has foreign affiliates and offices outside Denmark, including NNIT (Tianjin) Technology Co. Ltd. The others are American office ,SAP Backup Center in the Czech Republic, Microsoft Development Center in the Philippines and a sales agency in Switzerland.
The official establishment of NNIT(Tianjin)Technology Co. Ltd on 26 September 2007 marked its becoming the third foreign office of NNIT. Our domestic and foreign customers are mainly from the pharmaceutical, drug and food industries to whom we provide the latest and professional IT service compatible with the global standards. We have around 300 employees in our China office and we plan to increase the number to 350 in 1 year.
NNIT has foreign affiliates and offices outside Denmark, including NNIT (Tianjin) Technology Co. Ltd. The others are American office ,SAP Backup Center in the Czech Republic, Microsoft Development Center in the Philippines and a sales agency in Switzerland.
The official establishment of NNIT(Tianjin)Technology Co. Ltd on 26 September 2007 marked its becoming the third foreign office of NNIT. Our domestic and foreign customers are mainly from the pharmaceutical, drug and food industries to whom we provide the latest and professional IT service compatible with the global standards. We have around 300 employees in our China office and we plan to increase the number to 350 in 1 year.