Customer Service(职位编号：2013-759027-03)
AkzoNobel 阿克苏诺贝尔 - Functional Chemicals
- 公司性质：外资(欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2013-09-05
- 工作地点：上海
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 职位类别：客服专员/助理(非技术)
职位描述
AkzoNobel is the largest global paint and coatings company and a major producer of specialty chemicals. We supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for our customers. Our portfolio includes well known brands such as Dulux, Sikkens, International and Eka. Headquartered in Amsterdam, the Netherlands, we are a Global Fortune 500 company and are consistently ranked as one of the leaders in the area of sustainability. With operations in more than 80 countries, our 55,000 people around the world are committed to excellence and delivering Tomorrow's Answers Today™. Responsibilities:
Customer contacts Act as the first contact person to handle customers’ inquiries, relay information to the relevant Account Sales Manager, and assist the Account Sales Manager to communicate with customers by sending standard product specifications/information, sample ordering, marketing technical information and order status. Sending quotations when get instruction from the Sales Managers. Provide feedback to the Sales Managers regarding order proceeding status and/or changes. Order processing Receive sales quotations from Sales Managers. Operate and create quotation and sales order confirmation through SAP. By receiving confirmation from customers, process sales orders/ changes according to the established internal policies / procedures, send to customers the sales order/contract and/or customers’ purchase order and get the counter signed contracts and keep them filed by hard copy. Make and Follow up internal documentation For domestic sales, make and follow up internal documentation and communication for loading and drumming instruction/status through SAP or manually, status of order for transportation and delivery status, send COA and SAP invoice and other documents if needed to customers. For import order, check and make confirmation with customers the L/C application forms according to the quotation and sales conditions and keep feed back to Sales Managers, create order in SAP and follow up the shipment information/feed back to customers and Sales Managers. Shipping and delivery coordination Coordinate customers’ delivery requirements with transportation. Check out the supply availability from inventory planner and coordinate with logistics and transportation for delivery arrangement for the sales order and feed back to customers and Sales Managers accordingly. Follow up transportation and delivery situation. Communicate timely with customers on delivery status. Credit administration Check out customers’ credit status according to the conditions of the credit insurance and sales order, trace the payment situation and feed back to the sales managers, if needed, according to internal operation procedure report to the China Sales Manager directly. Customer complaints treatment Work as the first contact for customer complaint, collect complaints materials and evidence to MTS and the relative sales managers, take initiative and register in the improvement system for customer complaints. Inform customers the procedure and update the treatment. Keep filing of the complaints. Requirements:
1.College degree and above
2.Have a minimum of 2 years of relevant working experience in customer service
3.Good command of English
4.Communication, problem-solving, patient, PC skills
Customer contacts Act as the first contact person to handle customers’ inquiries, relay information to the relevant Account Sales Manager, and assist the Account Sales Manager to communicate with customers by sending standard product specifications/information, sample ordering, marketing technical information and order status. Sending quotations when get instruction from the Sales Managers. Provide feedback to the Sales Managers regarding order proceeding status and/or changes. Order processing Receive sales quotations from Sales Managers. Operate and create quotation and sales order confirmation through SAP. By receiving confirmation from customers, process sales orders/ changes according to the established internal policies / procedures, send to customers the sales order/contract and/or customers’ purchase order and get the counter signed contracts and keep them filed by hard copy. Make and Follow up internal documentation For domestic sales, make and follow up internal documentation and communication for loading and drumming instruction/status through SAP or manually, status of order for transportation and delivery status, send COA and SAP invoice and other documents if needed to customers. For import order, check and make confirmation with customers the L/C application forms according to the quotation and sales conditions and keep feed back to Sales Managers, create order in SAP and follow up the shipment information/feed back to customers and Sales Managers. Shipping and delivery coordination Coordinate customers’ delivery requirements with transportation. Check out the supply availability from inventory planner and coordinate with logistics and transportation for delivery arrangement for the sales order and feed back to customers and Sales Managers accordingly. Follow up transportation and delivery situation. Communicate timely with customers on delivery status. Credit administration Check out customers’ credit status according to the conditions of the credit insurance and sales order, trace the payment situation and feed back to the sales managers, if needed, according to internal operation procedure report to the China Sales Manager directly. Customer complaints treatment Work as the first contact for customer complaint, collect complaints materials and evidence to MTS and the relative sales managers, take initiative and register in the improvement system for customer complaints. Inform customers the procedure and update the treatment. Keep filing of the complaints. Requirements:
1.College degree and above
2.Have a minimum of 2 years of relevant working experience in customer service
3.Good command of English
4.Communication, problem-solving, patient, PC skills
公司介绍
AkzoNobel is the largest global paint and coatings company and a major producer of specialty chemicals. We supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for our customers. Our portfolio includes well known brands such as Dulux, Sikkens, International and Eka. Headquartered in Amsterdam, the Netherlands, we are a Global Fortune 500 company and are consistently ranked as one of the leaders in the area of sustainability. With operations in more than 80 countries, our 55,000 people around the world are committed to excellence and delivering Tomorrow's Answers Today™.
阿克苏诺贝尔是全球最大的油漆和涂料企业，也是专业化学品的主要生产商。我们 为全球工业与广大消费者提供创新产品，全情投入为客户打造各种可持续发展的解 决方案。我们旗下品牌阵容鼎盛，拥有多乐士(Dulux)、新劲(Sikkens)、国际(International) 和依卡(Eka) 等著名品牌。阿克苏诺贝尔总部设在荷兰阿姆斯特丹， 作为财富500强企业之一，我们也一贯在可持续发展领域保持领先。我们广布全球8 0多个国家的55,000名员工不断追求卓越，力争“今日提交明日答案”(Tomorrow' s Answers Today™)。
阿克苏诺贝尔是全球最大的油漆和涂料企业，也是专业化学品的主要生产商。我们 为全球工业与广大消费者提供创新产品，全情投入为客户打造各种可持续发展的解 决方案。我们旗下品牌阵容鼎盛，拥有多乐士(Dulux)、新劲(Sikkens)、国际(International) 和依卡(Eka) 等著名品牌。阿克苏诺贝尔总部设在荷兰阿姆斯特丹， 作为财富500强企业之一，我们也一贯在可持续发展领域保持领先。我们广布全球8 0多个国家的55,000名员工不断追求卓越，力争“今日提交明日答案”(Tomorrow' s Answers Today™)。