天津招聘

职能类别: Administration/Logistic-Receptionist / Operator / Desk Clerk

职位级别: Entry (0-3 years)

职位概述

To ensure patient’s registration data is accurate, greet and assist patients who visit the hospital or who phone with inquiries or make appointments.

岗位职责

1. Be ready to greet patients.

2. Provide excellent services in greeting customers.

3. Direct patients in the right direction, escort patients as much as possible

4. Explain services to patients

5. Promote the hospital and its services

6. Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,

7. Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly

8. Assign medical record number for new patients

9. Explain registration process to new patients and assist in the completion of necessary forms

10. Obtain verification of patient’s personal identification upon registration and financial insurance documents.

11. Enter mandatory fields of patient information and complete patient registration in the system

12. Track the registration mistakes correction.

13. Admission, discharge and transfer of inpatients

14. Assist in scheduling appointments

15. Introduce membership information

16. Switchboard operator: handling incoming calls, transfers calls to relevant departments, assists in scheduling appointments, provide directions and answer general inquires etc

17. Answer general patient inquiries and assist patient when needed

18. Take messages on the telephone and make sure they are delivered immediately

19. Keep lobby and front desk tidy and orderly

20. Act as triage liaison calling the ER Nurse or clerk for medical issues

21. Assist patients by booking airline tickets, hotel rooms, order flowers and providing patient and visitors with local information they may request

22. Maintain at least 95% accuracy in daily completeness of mandatory fields report

23. Help send fax, assist patient use public website, and call long distance calls

24. Call security guard and/or Ayi for clinics

25. Sell gift shop items and flowers

26. Maintain good working relations with all departments

任职条件

1. High school education or above

2. One year working experience in hospitality, customer service, patient care or related fields

3. Ability to handle multiple tasks at one time

4. Excellent oral English and written English

5. Intermediate computer skills (Word/Excel/PowerPoint)

6. Must be a good team player

邮箱：UFH-recruiting@ufh.com.cn

天津和睦家医院（TJU）是天津市首家也是目前***的一家外资综合性医院。天津和睦家医院作为和睦家医疗的连锁医院之一，为天津患者提供温馨呵护、以人为本的国际化医疗服务。医院特色专科擅长急诊、全科、妇产科、儿科、牙科、以及高水准的住院服务。此外，和睦家医院已经同多家知名国际保险公司建立了直接结算协议，可以为患者提供保险直接结算服务。

地址：天津市河西区潭江道天潇园22号 邮编：300221

官网：http://tianjin.ufh.com.cn/