Customer Service Representative(职位编号：2013-935486-03)
AkzoNobel 阿克苏诺贝尔 - Functional Chemicals
- 公司性质：外资(欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2013-09-26
- 工作地点：天津
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 职位类别：客服专员/助理(非技术)
职位描述
AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals. We supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for our customers. Our portfolio includes well-known brands such as Dulux, Sikkens, International and Eka. Headquartered in Amsterdam, the Netherlands, we are consistently ranked as one of the leaders in the area of sustainability. With operations in more than 80 countries, our 50,000 people around the world are committed to excellence and delivering Tomorrow's Answers Today？.
Responsibilities:
Sales Order Processing
？Receive and process orders from customers, follow up orders in contact with delivery sites.
？Create sample orders upon request of sales/technical management.
？Agree delivery dates, transport and packaging matters with customers and confirm orders in writing.
？Manage and follow up on the availability of fleet with production sites and customers.
？Create SAP Quotations (offers/contracts) and price lists in cooperation with Sales Manager.
？Check completeness of sales orders regarding transport and/or billing blocks, etc.
？Create and verify invoices, debit/credit notes, commission payments, and rebate agreements when required.
？Check and maintain customer master data in SAP providing proper and updated information on main customer data, e.g. opening hours, payment conditions and contact details.
？Register customer complaints in OFI system in agreement with the corresponding sales manager. Proactively coordinate follow-up of complaint according to sales manager's instructions in order to assure a timely and correct response to the customer.
Sales Partner in Customer Relation
？Serve as communication link between customers and sales staff.
？Provide guidance and assistance to new or less experienced CS staff.
？Improve OWC by getting open invoices paid in cooperation with Sales Manager, Credit Control and customers.
？Write internal and external correspondence on initiative of Sales Manager.
？Update and maintain MS CRM customer data. ？Send product information to customers (product data sheets, material safety data sheets, sales specifications).
Requirements:
？Education: Bachelor level of working and thinking
？Competences: Excellent communication skills, Customer focused and result oriented, Team player, accurate working, able to deal with stress and set the correct priorities ？Knowledge: SAP knowledge, preferably in Sales & Distribution Fluent
？Language: Fluent in English
Additional Information:
Please send your cv to email: recruit@akzonobel.com
Responsibilities:
Sales Order Processing
？Receive and process orders from customers, follow up orders in contact with delivery sites.
？Create sample orders upon request of sales/technical management.
？Agree delivery dates, transport and packaging matters with customers and confirm orders in writing.
？Manage and follow up on the availability of fleet with production sites and customers.
？Create SAP Quotations (offers/contracts) and price lists in cooperation with Sales Manager.
？Check completeness of sales orders regarding transport and/or billing blocks, etc.
？Create and verify invoices, debit/credit notes, commission payments, and rebate agreements when required.
？Check and maintain customer master data in SAP providing proper and updated information on main customer data, e.g. opening hours, payment conditions and contact details.
？Register customer complaints in OFI system in agreement with the corresponding sales manager. Proactively coordinate follow-up of complaint according to sales manager's instructions in order to assure a timely and correct response to the customer.
Sales Partner in Customer Relation
？Serve as communication link between customers and sales staff.
？Provide guidance and assistance to new or less experienced CS staff.
？Improve OWC by getting open invoices paid in cooperation with Sales Manager, Credit Control and customers.
？Write internal and external correspondence on initiative of Sales Manager.
？Update and maintain MS CRM customer data. ？Send product information to customers (product data sheets, material safety data sheets, sales specifications).
Requirements:
？Education: Bachelor level of working and thinking
？Competences: Excellent communication skills, Customer focused and result oriented, Team player, accurate working, able to deal with stress and set the correct priorities ？Knowledge: SAP knowledge, preferably in Sales & Distribution Fluent
？Language: Fluent in English
Additional Information:
Please send your cv to email: recruit@akzonobel.com
公司介绍
AkzoNobel is the largest global paint and coatings company and a major producer of specialty chemicals. We supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for our customers. Our portfolio includes well known brands such as Dulux, Sikkens, International and Eka. Headquartered in Amsterdam, the Netherlands, we are a Global Fortune 500 company and are consistently ranked as one of the leaders in the area of sustainability. With operations in more than 80 countries, our 55,000 people around the world are committed to excellence and delivering Tomorrow's Answers Today™.
阿克苏诺贝尔是全球最大的油漆和涂料企业，也是专业化学品的主要生产商。我们 为全球工业与广大消费者提供创新产品，全情投入为客户打造各种可持续发展的解 决方案。我们旗下品牌阵容鼎盛，拥有多乐士(Dulux)、新劲(Sikkens)、国际(International) 和依卡(Eka) 等著名品牌。阿克苏诺贝尔总部设在荷兰阿姆斯特丹， 作为财富500强企业之一，我们也一贯在可持续发展领域保持领先。我们广布全球8 0多个国家的55,000名员工不断追求卓越，力争“今日提交明日答案”(Tomorrow' s Answers Today™)。
阿克苏诺贝尔是全球最大的油漆和涂料企业，也是专业化学品的主要生产商。我们 为全球工业与广大消费者提供创新产品，全情投入为客户打造各种可持续发展的解 决方案。我们旗下品牌阵容鼎盛，拥有多乐士(Dulux)、新劲(Sikkens)、国际(International) 和依卡(Eka) 等著名品牌。阿克苏诺贝尔总部设在荷兰阿姆斯特丹， 作为财富500强企业之一，我们也一贯在可持续发展领域保持领先。我们广布全球8 0多个国家的55,000名员工不断追求卓越，力争“今日提交明日答案”(Tomorrow' s Answers Today™)。