天津招聘

1. Brief Description
This position is to provide standard services to both internal & external customers as they required per company policy, so as to ensure the customer satisfaction and retention as a qualified customer service should do.

2. Key Result Areas
To ensure customer satisfaction and retention
To have the profound knowledge of APL business as well as the shipping industry
To handle various issues independently with professional problem solving skills

3. Key Accountabilities/Duties
1). Maintain good relationship with external customers via phone conversation
2). Implement Direct Booking procedure in line with received timeline and guidelines
3). Coordinate with both internal and external customers to smooth cargo loading process
4). Shipment tracing and follow up activities.
5). Handle various customer inquiries with excellent customer service
6). VIP account follow up

4. Incumbent specification
Education: Bachelor Degree
Experiences: 2-3 years working experience with shipping lines
Skill Sets: Good command of both spoken and written in English, Understand shipping regulations
Desired competencies (typical): Shipping Related Knowledge
Desired competencies (nice to have): team work, listening and communication skill, product knowledge, customer knowledge

作为一家享誉全球的集装箱海运公司，APL 在中国市场的扩展步伐可以追溯至150多年前，于1867年开创***香港与上海的跨太平洋航线。如今，APL 拥有遍布世界的服务网络，通过在华的27个分支机构将中国市场与全球贸易紧密相连。凭借在华密集的覆盖网络和深厚的行业知识，APL 协助顾客将地区内源源不断的商机牢牢掌握。
APL的优势
1.在华超过 140 年的贸易经验，拥有深厚的当地知识
2.提供稳定的、可靠的航线服务，通过业界领先的船期和紧密无间的全球连通网络，连接中国和亚洲其他地区、澳洲、欧洲、美洲
3.直接***中国超过14个港口，包括世界航运中心上海、香港和服务长江三角洲、珠江三角洲及主要生产区的华南各大港口
4.通过货船、卡车、火车组成繁密的多式联运网络，直达内陆地区
5.位于青岛的合资公司：青岛前湾新联合集装箱码头有限责任公司打造更强大的供应链，强化运输能见度、可控性及高效率
6.遍布中国的分支机构与联络处，为客户提供一流的专业化服务，满足不同运输要求
7.凭借APL的全球网络与第三方物流合作伙伴完善的在华覆盖、先进的全球IT供应链管理服务，实现端到端的无缝运输
8.通过使用创新的信息科技技术使货物动态尽在掌握