天津招聘

Responsibilities:

·Set & maintain warranty policy and approval limits.

·Develop and continuously improve warranty claim processes, procedures and documentation.

·Establish and build a core competency in product technical knowhow with which to help distributors, technical service and installation teams to solve issues and provide training to these important internal & channel partners. Develop a team of experts in specific product areas over time to support this initiative.

·Through training & fielding service calls ensure that technical knowledge in the field and installation and application capability provides a quality customer experience.

·Maintain a database of known product issues and solutions and manage the internal and external communication of these solutions through the necessary means (technical service bulletins, warranty campaigns, service calls, replacements etc) to ensure correct solutions are provided to the right customers.

·Improve the delivered customer quality through;

Quality control activities for products understanding the most important sales projects with inherent supply chain or manufacturing risks.

Development of the quality assurance capabilities within the manufacturing and supply chain ensuring that suppliers and internal factories have the necessary quality systems to deliver the product on time and at the right quality level.

Performing the necessary up front and ongoing supplier and factory audits and assessments.

·Execute on an organizational development plan that builds the necessary structure and skills in place to achieve the goals and responsibilities set out above.

Qualifications:

·Bachelors degree or higher in quality, manufacturing or industrial engineering or a related discipline.

·Minimum 10 years experience in operations and/or service functions with experience in project/program management.

·The candidate must have excellent leadership and communication skills.

·The preferred candidate should be proficient in English and Mandarin Chinese.

·The successful candidate should have demonstrated experience and a track record in building organization structures and capability, delivering improvements in customer satisfaction and overall quality, should have good initiative and should be a strong problem solver. The candidate should be able to interface comfortably with customers and business partners while also understanding technical details of the product and business.

·Lean and Six Sigma are a plus.

英格索兰是全球市场领导者，拥有广泛的创新和空气、流体、能源、特种车辆和医疗技术，提供服务和解决方案，以提高工业生产力和效率。自2020年初与格兰登福合并以来，我们拥有300多年的经验和创新的专业知识。
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.