天津 [切换城市] 天津招聘天津客服及技术支持招聘天津客服专员/助理(非技术)招聘

Customer Support Representative

美国总统轮船(中国)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(非欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2013-05-30
  • 工作地点:青岛
  • 招聘人数:1
  • 工作经验:应届毕业生
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

1. Brief Description

As the entrance level, this position is to be responsible for data input and essential documents preparation for both outbound and inbound shipments, follow up documents/shipments pending items, communicate n cooperate with other functions to facilitate the BL & loading process, keep data in alliance with system requirement, so as to ensure al the shipping information are input accurately and timely. Phone call handling to assist customer solve the problem they have.

2. Key Result Areas


To ensure all the bookings are input in a timely and accurate manner
To follow up the pending issues with both internal and external customers
To communicate n cooperate with both internal n external customers to smooth BL n shipment process
To handle generic phone call to help customer out
To get well known about APL business nature/the daily working process of CS function & secure the generic shipping knowledge

3. Key Accountabilities/Duties


1). Data input & essential documents preparation
2). Be familiar with the system logic
3). Report running for checking the data accuracy, such as the destination, routing.
4). Phone call handling to provide the info customer require n solve the problem customer has.
5). Documentation filing work
6). Customer contact to solve Doc/Shpt pending problems.

4. Incumbent specification


Education:Bachelor Degree
Experiences:Freshman
Skill Sets:Good command of both spoken and written in English, Typing speed with 200wpm at least
Desired competencies (typical):Shipping Related Knowledge
Desired competencies (nice to have):Eager to learn, team work, careful and patient, listening and communication skill

公司介绍

作为一家享誉全球的集装箱海运公司,APL 在中国市场的扩展步伐可以追溯至150多年前,于1867年开创***香港与上海的跨太平洋航线。如今,APL 拥有遍布世界的服务网络,通过在华的27个分支机构将中国市场与全球贸易紧密相连。凭借在华密集的覆盖网络和深厚的行业知识,APL 协助顾客将地区内源源不断的商机牢牢掌握。
APL的优势
1.在华超过 140 年的贸易经验,拥有深厚的当地知识
2.提供稳定的、可靠的航线服务,通过业界领先的船期和紧密无间的全球连通网络,连接中国和亚洲其他地区、澳洲、欧洲、美洲
3.直接***中国超过14个港口,包括世界航运中心上海、香港和服务长江三角洲、珠江三角洲及主要生产区的华南各大港口
4.通过货船、卡车、火车组成繁密的多式联运网络,直达内陆地区
5.位于青岛的合资公司:青岛前湾新联合集装箱码头有限责任公司打造更强大的供应链,强化运输能见度、可控性及高效率
6.遍布中国的分支机构与联络处,为客户提供一流的专业化服务,满足不同运输要求
7.凭借APL的全球网络与第三方物流合作伙伴完善的在华覆盖、先进的全球IT供应链管理服务,实现端到端的无缝运输
8.通过使用创新的信息科技技术使货物动态尽在掌握

联系方式

  • 公司地址:地址:span广中西路555号宝华国际广场