天津招聘

Purpose & general responsibilities of the position:

To be responsible for overall operational/service delivery of the account in Asia (both import & export ).

Manage the account business with emphasis on driving process excellence to fully meet the client’s requirements, whilst ensuring strict adherence to the SOP.

Manage projects that both add value to and create competitive advantage for the account business, whilst driving additional revenue streams into the Damco organization.

Create an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective.

Ensure the client remains highly satisfied with the service received from Damco.

To assist Global and Regional Key Account Managers to increase the size and profitability of the account to Damco, through achieving excellent levels of customer satisfaction, supporting business development initiatives as well as through cost saving and productivity improvement projects

Specific responsibilities of the position:

Project Management
？ Represent the account in the implementation of new and additional business and ensures delivery of account work stream tasks
？ Ensure successful project implementation and best practices sharing across Asia
？ Support various projects to generate additional revenue
？ Analyze complex supply chain problems. Solve and design suitable presentation to client stakeholders to drive the development of the projects.
？ Engage other internal departments to improve clients’ overall supply chain performance.
？ Analyze project status, room for improvement, and adjust solutions

Operation Excellence
Acts as an escalation point for all regional operation issues. Involve GAD / regional KAM when applicable.
？ Ensures all SOPs/Contracts are adhered to and any fall-outs are addressed on a priority
？ Reports to the GAD/KAM on service failures, operational challenges & their resolutions, improvements implemented, scope of work concerns, etc.
？ Provide training to operations teams when required, including SOP reviews, systems training, etc.
？ Close communication with client and origins to delivery excellent customer service
？ Best practice sharing across origins
？ Drive operation process effectiveness and improve productivity
？ Meet all internal and external KPI with continuous good monitoring
？ Work jointly and coordinate with other business units to ensure we optimize our operations, products and deliver highest service quality to clients in all branches.
？ Ensure that client’s monthly report and internal scorecard are prepared timely and accurately as per pre-agreed format and timeline.
？ Establishes and sets up global KPIs/Reports for sharing with internal and external parties
？ Address operational concerns raised in CSS – Client Satisfaction Survey, or similar regional surveys
？ Monitors locations that are either in ‘Hyper-Care’ or have a scope for improvements
？ Drives Daily/Weekly Operations Calls with each Region, updating GAD and KAM’s weekly
？ Prioritizes Open Issue List for on-time resolution so that customer service is not hampered

Relationship Management

？ Maintain, develop and manage close working relationships with clients at the Managerial & operational level
？ Involvement in global QBR’s with account
？ Closely communication with internal and external stake holders to achieve win-win
？ Close and effective cooperation with origins to support and help them to deliver
？ Arrange regular client meeting to discuss operation improvement and development opportunities.

Measurement / success criteria of the position:

？ Ability to meet all customer and internal KPI’s
？ Client Satisfaction & Relationship management
？ Ability to effectively communicate, monitor and support all origins
？ Ability to communicate effectively with clients and vendors
？ Ability to communicate and work with various internal/external stakeholders

Learning opportunities in the position:

？ Regional Supply Chain Management skills
？ Knowledge of manufacturing and exports in global commerce
？ Key account management skills
？ Project management skills

Specific requirements for the position:

Essential:
？ Good interpersonal and communication skills
？ Willingness to accept responsibility
？ Fluent spoken and written English (Level 4 )
？ Analytical skills
？ Consistent ability to meet and adhere to deadlines
？ Proficient in internal systems / tools
？ Passion, initiative and drive to continuously develop and work with creativity and innovation
？ Solid operational background and hand-on experience with MODS and other internal systems
？ Good understanding of international supply chain
？ Be able to work independently, and willing to travel upon business requirements
？ Problem solving skills and customer service skills
？ Ambitious and result oriented self starter with initiative and strong drive

Preferred:
？ SCM operations / customer service experience
？ Project management skills
？ Excellent analytical problem solving skills
？ SCM/forwarding and other Logistics experience
？ Knowledge of the Asia/ China business and logistics market
？ Knowledge of manufacturing and exports from the Asia market
？ Knowledge of destination market in America and Europe
？ Spoken and written Mandarin

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

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