天津招聘

公司简介
国际SOS（http://www.internationalsos.com/）是世界领先的提供国际医疗保健、医疗和安全救援、礼宾服务的公司。分支遍布全球70多个国家，为有全球运营的组织提供综合医疗、诊所、安全和客户关怀的解决方案。全球约8，000名员工，其中970名专职医务人员和200名安全专家，向财富全球500强中66%的公司提供计划性和预防性项目，各国当地专业技术和应急救援服务。


一个您寻觅已久的最佳机会
一个梦想开始的机会：在国际SOS我们为您准备一系列的专业培训计划，提供您一个畅通的职业发展渠道。
一个拥抱世界的机会：国际SOS提供您一个国际化的平台，跨越国家、文化和地域，与来自世界各地的精英一起工作、成长。
一个挑战自我的机会：国际SOS全年365天，每天24小时，为全球的客户与会员提供最高端的服务。高强度的工作环境，让您不断的挑战自己的极限，发现自己的潜能。
一个追求完美的机会：国际SOS的员工来自世界各地、各产业的精英。我们为客户提供最顶级的服务和解决方案。高质量的服务是我们业务的核心，追求完美是我们企业的信念。
一个走向成功的机会：国际SOS致力于成为全球最好的雇主之一，
为我们的雇员提供卓越的工作环境，鼓励员工创新的精神，并以积极地与雇员、客户、和会员互动而自豪。我们诚挚的邀请世界各地的有识之士加入我们团队的行列，一起感受国际SOS出众的工作理念，体验我们以人为本的经营精神。


我们寻觅的候选人
具国际观，求知欲强，对服务与结果充满热情：
1. 本科及以上学历，具备4年以上工作经验，出色的中英文口语和书面表达能力，熟练使用Microsoft办公软件。在客服行业的相关工作经历者优先。
2. 积极、热情地融入一个有着不同文化背景及特长的团队，提供全天候的服务
3. 策划与管理能力，并良好的沟通能力。
4. 能在高度的压力和多任务的环境下反应敏捷，保持冷静的头脑，提供高质量的服务。


About us（Company Overview）
International SOS (http://www.internationalsos.com) is the world’s leading international healthcare, medical andsecurity assistance, and concierge services company. Operating in over 70 countries, International SOS provides integrated medical, clinical, security, and customer care solutions to organizations with international operations.A global team of over 8,000 employees led by 970 fulltime physicians and 200 security specialists provides services including planning, preventative programs, in-country expertise and emergency response to 66 percent of the Fortune Global 500 companies.

A Career of Your Dream
A place to dream! We provide comprehensive and professional training program throughout your career at International SOS. With us, you can dream and dream big.
A place to meet the world! At International SOS, you are guaranteed with the world-class working environment and the opportunities to work with people from all over the world.

A place for challenges!
As the world’s leading assistance company, International SOS provided over 1.3 million services to our global clients annually. Tired of mundane work? International SOS is the answer!
A place for excellence! Quality is in the heart of our business. International SOS is committed to provide clients with the best services. We also believe in hiring the best of the best to fulfill the commitment.
A place to succeed! We take pride in creating exceptional work experiences, encouraging innovation, and being involved with our employees, clients and customers. We invite talented people all around the world to discover what makes International SOS such a great place to work.

We Seek for Candidates with the Followings Attributes
1. International mindset, willing and always open to learn, passionate about customer service, and result-driven oriented
2. Degree/diploma qualification with 2 years' working experience, proficient in written and oral English and Chinese, and computer savvy (MS Outlook, Word, Excel, net portals)
3. Experienced in customer service an advantage
4. Enthusiastic to work in a team with different expertise to provide round-the-clock services
5. Planning and organizational ability, excellent spoken and written communication skills, and outstanding customer interaction skills
6. Empathetic towards people who need help with an eye for detail and the passion for service and results
7. Able to handle stressful situations and to deliver results at the same time; multi-tasking and quick thinking to deliver services and emergency responses to our clients' needs.

We encourage individuals with physical disability who meet the job criteria to apply for this position.

Position: Training Supervisor


This position is responsible for delivering high quality training and coaching tailored to the needs of the Concierge team including training new, entry-level and existing members. The position is also responsible for assisting in identifying areas of improvement to enhance the quality of service delivered within the Concierge team.
Location: Shanghai
Responsibilities:
1. Conduct training for new hire, recurrent, new product and service, systems training, customer interaction, workflow enhancements and soft skills training including preparing training materials in full compliance with the company regulations. Training methods to include: on-the-job, one on one interaction/coaching, classroom presentation, staff meeting presentations, bulletins, on-line knowledge base and job aids.
2. Assist in the induction of new staff, from across the organization, providing an understanding of the interaction between the Concierge team and the rest of the organization.
3. Develop testing modules to ensure knowledge retention; measure progress and to evaluate effectiveness of training including facilitating, assigning and monitoring online assessments.
4. Work with the Concierge management teams and other Learning, Development and Quality consultants to conduct training needs analysis; measuring training results and reporting.


Qulifications:
1. Bachelor degree or above with at least 4 years working experience in developing and delivering training programs.
2. Experience in an environment delivering outstanding customer and/or concierge services to high net income end-users, QA experience is a plus.
3. Strong oral and written communication skills required; excellent Written and Spoken English, second foreign language is expected.
4. Ability to help identify and solve problems and operate independently. Ability to teach and effectively deliver training programs to all levels of audiences.
5. Proficient with Microsoft Office products: Word, PowerPoint, Excel, Outlook


International SOS is proud to be an Equal Opportunity Employer, and we provide challenging job opportunity, a multi-national working environment, a competitive compensation package, and trainings to passionate talents.


We look forward to your early resume in both English and Chinese to:
E-mail: china_hr@internationalsos.com
Website: www.internationalsos.com.cn

International SOS (http://www.internationalsos.com) is the world’s leading medical and security services company operating from over 700 sites in 70 countries with 10,000 employees, led by 1,100 physicians and 200 security specialists. Our global services include medical and risk planning, preventative programs, in-country expertise and emergency response for travelers, expatriates and their dependents of over 70 percent of the Fortune 500 companies.