天津招聘

This position is to provide customer services with liner internal & external customers, which includes respond to various customer enquiry, data input & validation and provide information & solution equipped with profound knowledge of shipping industry as well as APL business to ensure customer satisfaction and retention.

Responsibility:

1. Accurately & timely data input & validation and essential documents preparation

2. Respond to customer’s enquiry via phone/mail with sense of excellent customer service and maintain good relationship with customers.

3. Coordinate with internal and external customers to smooth cargo loading

4. Shipment trace and follow-up activities.

5. VIP account follow-up

6. Provide customer required information & timely/effective solution of any issues/problems arising in daily operations.

7. Maintain good relationship with external customers via phone conversation

Basic Requirements:

- Bachelor Degree, major in Shipping or Trading is preferable

- Good command of both spoken and written in English

- Typing speed with 200wpm at least

- General proficient shipping industry knowledge

Competence Requirement:

- Good communication skill,

- Good sense of responsibility and ownership,

- Good team work player

- Strong learning agility with initiative of eager to learn

- Effective time management

作为一家享誉全球的集装箱海运公司，APL 在中国市场的扩展步伐可以追溯至150多年前，于1867年开创***香港与上海的跨太平洋航线。如今，APL 拥有遍布世界的服务网络，通过在华的27个分支机构将中国市场与全球贸易紧密相连。凭借在华密集的覆盖网络和深厚的行业知识，APL 协助顾客将地区内源源不断的商机牢牢掌握。
APL的优势
1.在华超过 140 年的贸易经验，拥有深厚的当地知识
2.提供稳定的、可靠的航线服务，通过业界领先的船期和紧密无间的全球连通网络，连接中国和亚洲其他地区、澳洲、欧洲、美洲
3.直接***中国超过14个港口，包括世界航运中心上海、香港和服务长江三角洲、珠江三角洲及主要生产区的华南各大港口
4.通过货船、卡车、火车组成繁密的多式联运网络，直达内陆地区
5.位于青岛的合资公司：青岛前湾新联合集装箱码头有限责任公司打造更强大的供应链，强化运输能见度、可控性及高效率
6.遍布中国的分支机构与联络处，为客户提供一流的专业化服务，满足不同运输要求
7.凭借APL的全球网络与第三方物流合作伙伴完善的在华覆盖、先进的全球IT供应链管理服务，实现端到端的无缝运输
8.通过使用创新的信息科技技术使货物动态尽在掌握