Customer Service Executive
叶水福洋山物流（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2013-05-13
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：客服主管(非技术) 客服专员/助理(非技术)
职位描述
Job Description:
1. 熟悉货代操作流程和CONSOLIDATION操作模式
2. 了解保税区操作
3. 对报关，仓储有基本的认识
4. 英语读写能力良好，CET-4
5. 工作有主动性，认真负责
1. Liaise and co-ordinates with operations on orders fulfillment.
2. Handle and follow-up on customer enquiries, provide timely feedbacks, taking order from customers, follow up the daily shipment;
3. Co-ordinate with clients & overseas agent;
4. Maintain and enhance effectively customer service in operations and service with customers;
5. Providing customers with product and service information; promoting good relationship with customer by satisfying customer, willingness to help at all times;
6. Following up unsolved customer inquiries and found answer to customer queries;
7. Tactful in dealing with customer concerns, service recovery and special service requirement;
8. Performs other job related duties as and when required by manager.
Requirements:
1. Above Bachelor degree, Education/qualification preferred.
2. 2-3 years related experience.
3. Confident, out-going with exceptional networking, inter-personal and influencing skills.
4. Highly motivated and able to work under their own initiative.
5. Process oriented with great attention to detail.
6. Computer literate and comfortable with technology.
7. Possessing advanced communication and presentational skills.
8. Written & Spoken in English are necessary.
1. 熟悉货代操作流程和CONSOLIDATION操作模式
2. 了解保税区操作
3. 对报关，仓储有基本的认识
4. 英语读写能力良好，CET-4
5. 工作有主动性，认真负责
1. Liaise and co-ordinates with operations on orders fulfillment.
2. Handle and follow-up on customer enquiries, provide timely feedbacks, taking order from customers, follow up the daily shipment;
3. Co-ordinate with clients & overseas agent;
4. Maintain and enhance effectively customer service in operations and service with customers;
5. Providing customers with product and service information; promoting good relationship with customer by satisfying customer, willingness to help at all times;
6. Following up unsolved customer inquiries and found answer to customer queries;
7. Tactful in dealing with customer concerns, service recovery and special service requirement;
8. Performs other job related duties as and when required by manager.
Requirements:
1. Above Bachelor degree, Education/qualification preferred.
2. 2-3 years related experience.
3. Confident, out-going with exceptional networking, inter-personal and influencing skills.
4. Highly motivated and able to work under their own initiative.
5. Process oriented with great attention to detail.
6. Computer literate and comfortable with technology.
7. Possessing advanced communication and presentational skills.
8. Written & Spoken in English are necessary.
公司介绍
Founded in 1955, Our company is the leading integrated end-to-end supply chain management and logistics partner to some of the world’s largest companies. The Group’s suite of innovative award-winning end-to-end supply chain management solutions - Intribution, Intrabution, Retrogistics- employ cutting edge web-technologies that are best-in-class across industry clusters from consumer and electronics to chemical and healthcare, to deliver powerful competitive advantages for customers. With HQ in Singapore , the company currently operates throughout Asia-Pacific, including Malaysia, Thailand, Indonesia, Philippines, Australia, China, India, Vietnam and Korea.
集团成立于1955年，是一家世界领先的端对端供应链管理和物流合作伙伴的服务商。
集团创新拳头产品 – 端对端的供应链解决方案，包括Intribution， Intrabution， Retrogistics能够为客户解决所有的供应链问题。
集团目前在整个亚太区设有分部，包括马来西亚、泰国、印度尼西亚、菲律宾、澳大利亚、中国、印度、越南和韩国。
集团成立于1955年，是一家世界领先的端对端供应链管理和物流合作伙伴的服务商。
集团创新拳头产品 – 端对端的供应链解决方案，包括Intribution， Intrabution， Retrogistics能够为客户解决所有的供应链问题。
集团目前在整个亚太区设有分部，包括马来西亚、泰国、印度尼西亚、菲律宾、澳大利亚、中国、印度、越南和韩国。