天津招聘

Job summary:

·Serve as the primary contact for all IT support required at this OKI site. Tasks include: Desktop/Laptop support and procurement, Office Application support, Email MS Exchange Support, Glovia Signon/Access support, Glovia Publisher printing support, Network Monitoring and Maintenance. Record all issues in the Help Desk ticket system. Escalate all major issues to the OKI IT team based in Garden Grove, California.

·Willingness and ability to work independently and as member of a virtual team physically located in another time zone is critical.

·Work with various third party providers and support desks, as well as the company’s IT staff to support, analyze, and provide solutions for various network and application issues.

·Work daily, with the company’s Help Desk ticket system to clearly document all activities with the issues at hand through resolution.
·24/7/365 flexibility (weekends, holidays, off-hours, and on-call) as needed to support the business.

·Must be able to quickly identify repeat issues (Trends) and proactively take action, issue communication(s), etc. that will aid in the prevention and/or resolution of the problem as well as eliminating or reducing the frequency of the issue.

·Participate in special projects and roll-out activities as needed.

·Stay current on changing technology and best practices that applies to the company computer systems and networking environments.

·Be able to attend various training classes both in-house and external as needed.

Job duties

Help Desk / User Support

-Work with IT staff (internal/remote) and vendors to troubleshoot and resolve hardware and software issues to a successful resolution.

-Keeps ITIL based help desk ticketing software updated -- includes entering issues submitted by phone or email, and updating status or other fields for all issues assigned.

-Resolves all first level support requests with limited / no supervision.

-Resolves most complex second level support requests with support from GG IT staff.

-Responsible for maintaining user hardware, software, and LAN connectivity

-Installs new computers and equipment as requested by Site Management or GG IT Staff.

LAN / WAN / Telephony Support

-Responsible for monitoring the health, patch maintenance, and preventative maintenance, of the production servers to maintain the department SLA

-Monitors LAN / WAN connectivity, system volume sizes, resource availability, and service availability through the use of Host Monitoring software.

-Troubleshoots and maintains workstations, office equipment, and standard software installations via the help desk ticketing system.

-Monitors equipment functions to ensure systems operate in conformance with their specifications.

-Oversees installation of voice, and data cabling by third party contractor as requested by GG IT Staff.

-Managed the corporate backup systems providing data recovery as needed.

Communications

-Proficient in verbal and written communications in English and Mandarin Chinese languages.

-Report status of all projects assigned to GG IT Director on a regular basis.

-May train and mentor users on use of new or modified hardware or software.

-Reviews daily logs and reports any issues to GG IT Staff.

-Consistently demonstrate effective time management and project management skills.


Work experience requirements

·3+ years of experience in providing remote support with little or no physical access to the site using various remote access tools, including, but not limited to Team viewer, Remote Desktop, SSH, etc.

·3+ years of experience with Microsoft operating systems including Windows 2000/XP/7, Windows Server 2000/2003/20008.

·3+ years of experience in WAN/LAN troubleshooting.



Skills DESIRED

·Ability to perform and understand command-line operations used in troubleshooting or batch jobs.

·Strong typing and communications skills in English required. Communications must be both oral and written.

·Must be able to multi-task and handle several competing deadlines at the same time as well as to work with multiple tools and system in tandem.

·Must be schedule flexible (including nights, weekends, and holidays).

·Customer friendly, courteous attitude, patient, and pleasant with difficult and frustrated users. Avoid time wasting support interactions.

·Ability to multi-task, prioritize and work in high-pressure situations.

·Extensive experience installing, supporting, troubleshooting and recovering from server hardware issues.

·Intermediate or Advanced knowledge of Windows Server components such as Active Directory, DNS, DHCP, and TCP/IP.

·Extensive experience installing, supporting and troubleshooting Enterprise backup systems on Windows Servers such as Backup Exec.

·Familiarity with functionality of and ability to install and configure printers, scanners, and multi-function devices.

·Working knowledge of common Smartphone functionality (Windows Mobile, iPhone, BlackBerry, Android) in an enterprise environment.

·Commitment to excellence, integrity, results and professionalism.

Education requirements

·A+ Certified Hardware Technician preferred; (or 3+ years troubleshooting and diagnostic experience with Dell and HP)

·Microsoft Certified Systems Engineer (MSCE) preferred; Core classes in MS Server 2003 or 2008; (or 3+ years equivalent experience)

·College Degree (AA or AS) preferred; (or comparable IT Certification)

Essential Physical job requirements/working conditions:

·The noise level in the work environment is usually moderate.

·Some lifting is required.

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。