英语兼日语客服
上海赫兹国际租车咨询有限责任公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：生活服务
职位信息
- 发布日期：2012-09-07
- 工作地点：上海-长宁区
- 招聘人数：若干
- 学历要求：大专
- 职位类别：咨询热线/呼叫中心服务人员
职位描述
JOB DESCRIPTION – CUSTOMER CARE AGENT, HERTZ CHINA
A. Job title / Job code / Reporting to:
Customer Care Agent, reporting directly to Key Account Director, Shanghai.
B. Key-result areas (Major Accountabilities) (What is done and for what purpose)
C.根据岗位要求和服务标准，接听受理国内国际客户咨询预定电话，完成各类信息的系职统录入，维护客户关系处理客户的投诉。
D. Job Contacts (main interfaces inside and outside the company)
1) External Customer
2) Local and National Sales Staff
3) Internal Legal Department
4) Branch Operations
5) Internal Sales & Marketing Department
6) Internal Pricing & Contracts Department ？ Local and National Sales Staff/Mgt
7) Region Management
8) Nat’l Acc’t Associates
E. Job dimensions (Authority/Autonomy)
Key Performance Indicators KPI 1 KPI 2 KPI 3 KPI 4
F. Knowledge, skills and experience required
(Detail here the knowledge, skills and experience required for satisfactory performance of the job)
Educational Background:
大专学历或以上
Skills:
1 有客服工作经历优先
2 熟练的日语英语口头表达和英语书面报告能力
3 良好的沟通和问题解决能力
4 形象气质佳
Competencies:
1 工作积极主动，耐心细致，有责任心
2 熟悉办公软件系统的操作简历要求
A. Job title / Job code / Reporting to:
Customer Care Agent, reporting directly to Key Account Director, Shanghai.
B. Key-result areas (Major Accountabilities) (What is done and for what purpose)
C.根据岗位要求和服务标准，接听受理国内国际客户咨询预定电话，完成各类信息的系职统录入，维护客户关系处理客户的投诉。
D. Job Contacts (main interfaces inside and outside the company)
1) External Customer
2) Local and National Sales Staff
3) Internal Legal Department
4) Branch Operations
5) Internal Sales & Marketing Department
6) Internal Pricing & Contracts Department ？ Local and National Sales Staff/Mgt
7) Region Management
8) Nat’l Acc’t Associates
E. Job dimensions (Authority/Autonomy)
Key Performance Indicators KPI 1 KPI 2 KPI 3 KPI 4
F. Knowledge, skills and experience required
(Detail here the knowledge, skills and experience required for satisfactory performance of the job)
Educational Background:
大专学历或以上
Skills:
1 有客服工作经历优先
2 熟练的日语英语口头表达和英语书面报告能力
3 良好的沟通和问题解决能力
4 形象气质佳
Competencies:
1 工作积极主动，耐心细致，有责任心
2 熟悉办公软件系统的操作简历要求
公司介绍
Hertz Corporation,one of the world's largest general use car rental company operating from over 8,100 corporate locations in 147 countries, is actively expanding its business scope in China.We are seeking a highly qualified and enthusiastic candidate to undertake the position of Manager, Chauffeur Service Operations.
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS