区域服务经理
惠普公司
- 公司规模：500-1000人
- 公司行业：计算机服务(系统、数据服务、维修) 计算机软件
职位信息
- 发布日期：2013-05-14
- 工作地点：南京
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：普通话
英语 - 职位类别：客户关系经理/主管 客服总监(非技术)
职位描述
Job title: Service Segment Mgr III
Job description:
As repair operation & alliance manager in PPS CSS Field-Ops team, the position is responsible for:
1. Manage repair service partners to deliver excellent service result in terms of SLA and customer satisfaction.
2. Work in PPS CSS Field-Ops team to build industry leading service standards and processes, fulfill service quality improvement projects accordingly.
3. Work with repair service partners to develop service coverage in the assigned regions.
4. Work with repair service partners to improve efficiency and effectiveness continuously to achieve cost optimization and cost saving.
5. Build strategic partnership & partners' capability to ensure HP's requirements are accomplished with strong execution capability. Provide consultant to service partners in operation and management areas.
6. Audit service partners to ensure service centers' management and operation is compliant with HP's standards.
7. Support regional sales colleagues and local marketing people, as well as major account customers to solve service related issues/escalations on the spot.
8. Research and benchmark service competition situation in the assigned regions regularly and figure out improvement proposals for HP's service offering / delivery improvement and optimization.
Qualification:
1. Bachelor or master degree majored in computer science or business administration, etc.
2. More than 3 years of working experience in product service operation or management area, sound knowledge about service process and operation details with strong business understanding.
3. Strong understanding to consumer needs and customer service. Good at quality improvement methodologies.
4. Good communication skill, partner management experience is preferred.
5. Good project management experience and skill.
6. Hard working with teamwork spirit and can-do attitude 7. Be willing to travel around frequently.
8. Good verbal and written English
Job description:
As repair operation & alliance manager in PPS CSS Field-Ops team, the position is responsible for:
1. Manage repair service partners to deliver excellent service result in terms of SLA and customer satisfaction.
2. Work in PPS CSS Field-Ops team to build industry leading service standards and processes, fulfill service quality improvement projects accordingly.
3. Work with repair service partners to develop service coverage in the assigned regions.
4. Work with repair service partners to improve efficiency and effectiveness continuously to achieve cost optimization and cost saving.
5. Build strategic partnership & partners' capability to ensure HP's requirements are accomplished with strong execution capability. Provide consultant to service partners in operation and management areas.
6. Audit service partners to ensure service centers' management and operation is compliant with HP's standards.
7. Support regional sales colleagues and local marketing people, as well as major account customers to solve service related issues/escalations on the spot.
8. Research and benchmark service competition situation in the assigned regions regularly and figure out improvement proposals for HP's service offering / delivery improvement and optimization.
Qualification:
1. Bachelor or master degree majored in computer science or business administration, etc.
2. More than 3 years of working experience in product service operation or management area, sound knowledge about service process and operation details with strong business understanding.
3. Strong understanding to consumer needs and customer service. Good at quality improvement methodologies.
4. Good communication skill, partner management experience is preferred.
5. Good project management experience and skill.
6. Hard working with teamwork spirit and can-do attitude 7. Be willing to travel around frequently.
8. Good verbal and written English
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job