天津招聘

Our client is a Japanese multinational conglomerate corporation headquartered in Tokyo, Japan. Its diversified business is primarily focused on the electronics, game, entertainment and financial services sectors. The company is one of the leading manufacturers of electronic products for the consumer and professional markets. It is ranked 87th on the 2012 list of Fortune Global 500.

Position: CCC Operation Support Assistant Manager/ 呼叫中心运营支持副经理（技术类）

Report to: Dept head

JD:

Responsibilities:

1. CCC VOC analysis and feedback

2. Be responsible for CCC technical support /training function, including project planning, guideline framing, execution, evaluation and improvement.

3. Coordination and cooperation with the relevant parties for CCC solution/contents creation and other operation support issues for multi-channel support

4. PIC for CCC CSR grade scheme

5. Other assignments as per business requirement

Requirements:

1. Bachelor degree or above, Electrical & Information Science & Technology, Computer Science & Technology, Telecommunications Engineering preferred;

2. Technical support team management experience is preferred;

3. At least 3-year team management experience;

4. Strong logical thinking capability, self-initiative with strong analysis and problem solving skills;

5. Good written and spoken English is must;

6. Proficient MS office applications, especially Excel & PowerPoint;

7. Good interpersonal, communication, and organizing skills;

任仕达集团(Randstad Group, 以下简称任仕达) 成立于1960年，是全球最大的综合性人力资源服务机构之一，总部位于荷兰阿姆斯特丹，在全球40多个国家和地区设有4100多个分支机构，每天为近50万名求职者提供工作岗位。2010年，任仕达全球营业额达到142亿欧元，位列全球财富500强。

作为全球最受尊敬的综合性人力资源服务机构，任仕达致力于向企业提供一站式的人力资源解决方案：从短期雇佣到长期雇员招聘，从人力资源外包到岗位与业务外包，从单一服务到综合性人力资源解决方案，我们的服务满足了客户不断变化的需求。

我们的使命是“打造工作的世界”，通过持续关注企业和求职者，将两者需求完美匹配起来，达到企业发展和个人职业成长的统一。

任仕达在中国已有近十年的服务经验，我们在上海设立了中国总部，并在华东、华北、华南等地区开设了多个分支机构，服务网络已经覆盖了全国100多个一、二线城市，可向企业提供招聘与猎头、人力资源外包、及岗位与业务外包等全方位服务。