天津招聘

Company: Amazon China
Position: Process Compliance Manager
Report to : VP – Compliance (Chief Compliance Officer)
Location： Beijing, PRC

Job Description
Amazon.cn is searching for an experienced operational and process expert to help start our new Process Compliance Office. This is a new position, reporting to the Compliance VP, also a new position. Together, these two managers will design processes and inspections to ensure that Amazon China meets its commitments to provide customers with authentic products and purchases products from qualified vendors who meet our operations and business stands.
This manager will be responsible for managing direct resources and working with cross functional teams in order to maintain product quality standards. Collective, this person will start to the following key responsibilities:
1. Implementing a Vendor Compliance program for our retail vendors. This includes making sure that Amazon vendor managers are adhering to legal requirement and our standards for selecting and contracting with product suppliers. This also includes maintaining documentation for use by internal teams to ensure we are selecting the correct vendors, and delivering training at the appropriate time periods to ensure Amazon employees are educated on our policies.
2. Supporting the activities of our seller trust department in responding to customer complaints regarding concerns regarding products sold at Amazon.cn. This includes writing the policies and procedures that our seller trust department will use to detect and respond to complaints of problem products, and working closely with them to refine policies and procedures on behalf of our customers.
3. Implementing and maintaining ongoing product legal and safe standard for retail and seller platform, including but not limited, product information checking, physically sampling and lab testing to high risk categories.
Although some of Amazon’s internal processes are in place, the initial task of the new positions will be to fully map out the relevant processes in place today and to understand any gaps in the existing processes. From there, the process compliance officers will need to create new processes and apply relevant technical solutions to ensure we are conducting effective inspections of our products and vendors.
The successful candidate must be able to understand and interpret relevant PRC product safety, product quality and intellectual property laws and regulations; Amazon.com company policies and regulations; and manufacturer/brand owner policies and procedures. The process compliance officer also must be comfortable dealing with government and regulatory authorities and be an effective advocate of Amazon’s customers.
The process compliance manager should have a strong understanding of financial systems; warehouse and fulfillment operations. Expertise and experience in auditing, financial controls, and operational concepts like Six Sigma and Kaizen cost reductions all are relevant to this position. The successful individual also would have excellent communication skills in both Chinese and English.
Candidates must be independent, flexible, able to prioritize workloads, and maintain a strong attention to detail in a fast-paced environment. You must write clear and concise reports that explain complex issues in business terms. You will lead meetings and interact with senior leaders. You must be able to drive meetings to successful conclusion. This role requires exceptional attention to detail because opportunities for improvement usually are not obvious; accordingly in this role you need to have a disposition to dig into details. You must be able to recall and communicate details underlying audit findings. You should have strong analytical skills and ability to evaluate business processes from several angles, including from the perspective of business process leaders, customers, and other stakeholders.
Basic Qualifications
？ 7+ years product development, quality or process management, supply chain Management.
？ Excellent written and verbal communication skills; the ability to deliver training programs.
？ Strong data extraction, analytical and problem solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques; Excel skills are required.
？ Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes
？ Experience building teams and developing talent
？ Proven track record of managing and executing entire projects or components of large projects from start to finish including project management, data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.
？ Fluent in both Chinese and English
Preferred Qualifications
？ Graduate degree in Business, Engineering or a Supply Chain/Operations discipline preferred
？ Experience working with computer databases and tools and process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
？ Proven ability to succeed in cross-functional teams through influence versus direct management; excellent interpersonal skill
？ Prior experience in product compliance, product safety/quality, or internal audit.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。