天津招聘

Key Responsibilities:
Responsible for managing both internal and external communications to support Global Account Director / Manager
Responsible for ongoing account support and maintaining strong customer rapport and relationship
Responsible to coordinate and provide direction for customer service initiatives from all stations involved in
the account and working with operations and the customer to deliver a consistent and high level of customer
service
Regular interaction with Global Account Manager and operational staff from the CEVA stations to maintain
strong relations and cooperation to ensure customer’s needs are met
Responsible for escalating customer’s regional rules to ensure compliance with all CEVA’s sites involved
in the account
Responsible to create, implement and maintain Standard Operating Procedures (SOP) and KPI reports for
the account, using KPI as the driving tool to drive internal process improvements across operations
Identify CEVA’s operation improvement required areas via KPI and have this escalated to the CEVA’s site
to be addressed and closed accordingly
Provide support and guidance to the CEVA AP sites on regional expectations, e.g. reports, scorecards etc.
Attend and manage the information required for customer QBRs with Global Account Manager
Education & Training:
? Degree or Diploma in Business / Sales, Transportation, Logistics or Supply Chain Management
Preferred Experience & Knowledge:
? Hands-on knowledge in either customer service, sales or account management for ocean or air product
? More than 3 years of experience in supply chain or freight industry, with roles directly linked to sales
support, customer service, sales or account management in the 3PL industry
Technical Functional Skills:
? Proactive and customer-oriented
? Excellent interpersonal skills, strong communicator with ability to communicate at all level within and
across the region
? Good coordination and problem-solving skills with proven experience in project management
? Proficient in Microsoft Office: Word, Powerpoint, Excel & Access
? Able to work well under stress and strict timelines

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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