天津招聘

Location: Beijing, Beijing, China

Responsibilities:


Manage Accounts Receivable
Responsible for ensuring that both ‘Proactive’ and ‘Reactive’ credit control takes place. Responsible for ensuring customers debts are collected in line with contracted payment terms. Executing and documenting the authorities decision. Recognize financial risk situations on Trade Receivable Accounts. Exercise manual blocking of orders on high financial risk and seriously delinquent accounts. Recommend A/R provisions for bad debt.

Accounts Receivable – Interest/Dunning & Blocking (as per MOA)
Conduct process of charging interest – request approval to exclude/include the customer/items from charging. Review dunning proposals. Responsible for managing credit blocked orders and customers approaching or exceeding their credit limit. Escalate bad debts to Legal Department for those cases where legal support is required.

Accounts Receivable – Reconciliation
Ensure all debits and credits on a customer's accounts receivable statement of account is worked to conclusion with payment or internal adjustments. Negotiate settlements where resolution of open items cannot be agreed or are uneconomic to investigate or resolve.

Customer Service
Acknowledge receipt of complaint with customer and Investigate & resolve the complaint. Act as the escalation point where the allocated resolution owner of a customer complaint is unable to provide a resolution. Responsible for ensuring that the corrective and preventative actions resulting from complaints are of a suitably high standard and the SLA is met. Have oversight of all business segment credit committee meetings. Be proficient in reporting routine and ad hoc business specific MI to the LoB

General
Conduct customer visits if required. Keep up-to-date on issues by holding regular discussions with the Credit analysts and sales teams. Review debt collection process to identify improvements.

GSAP Access Codes for the role
Administer Credit Exposure & Blocks (SBC053),Approve Credit Decisions per Moa (SBC107),Administer Delinquent Debt (SBC104),Manage Trade Account Reconciliations (SBC177),Investigate & Resolve Customer Complaint (SBC191),Supervise Quality Corrective and Preventative Action (SBC192),Administer Customer Care (SBC071),Approve Vendor (PGSn008)

Requirements:


Have the ability to meet or discuss with customers, issues concerning non-payment of debts whilst still trying to maintain our relationship wherever possible. The ability to negotiate effectively is a key requirement together with strong, but firm interpersonal skills.Must be extremely knowledgeable of business to both support and control debt collection issues.

Qualifications
More than 5 years experience in debt collection and recovery
Fluent in English language
Strong aptitude for managing processes and driving towards best-in-class process performance

Professional Experience
This role requires a results driven, focussed team leader, with excellent communication skills and strong drive. He/She must be able to work under tight time pressure whilst still maintaining high standards of work not only personally, but also within the team.He/She must be able to encourage and support team members in their personal development, and positively engage with others to improve business processes and performance where necessary, and should posses strong commercial acumen to be able to support the sales organisation in debt collection matters. He/She must be credible and be able to negotiate with customers face to face at the highest level within their organisation.

作为全球最具创新能力的企业之一， 壳牌致力于开发智慧型能源解决方案，在全球范围内帮助弥合能源供应缺口，建设更加美好的能源未来。从在世界最深的海底进行勘探，到极其先进的处理设施，再到加油站和家用燃气，壳牌的业务涵盖广泛，多种多样——正如同我们提供给你的机会一样。

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作为世界领先的能源和化工公司，壳牌2019年位列《财富》世界500强榜单Top3。同时，壳牌也是《时代》杂志2016年******雇主，2017猎聘年度多元非凡雇主，连续多年荣获前程无忧中国典范雇主百强企业并获得2019员工关爱典范企业，入选2019年Universum全国大学生“中国最具吸引力雇主”Top100榜单；我们在70多个国家和地区拥有超过80000名员工，你将有机会与来自世界各地的杰出人才共事，分享技术专长和观点，收获丰富的经验。

我们坚信打造包容性的文化有助于员工的茁壮成长。今天的人才相比以往任何时候都更加多元化。对于创新、发展和保留人才而言，包容性的工作环境至为关键。壳牌是一个提供公平机会的雇主(Equal Opportunity Employer), 无论地域、性别、种族或身体状况。

人类面临的能源挑战日益严峻，全球能源需求迅猛增长，大有供不应求之势。在今天，从事于能源行业比以往任何时候都更加激动人心。激情满怀，富于创造力，干劲十足的你，是否愿意把创新变为现实，构建能源事业的未来？