天津招聘

Main Tasks:
Assist National Account Manager to maintain/develop business with target clients.
Assist internal operation to implement and manage service performance.


o Assist NAM to respond to Tenders and RFQ's (in coordination with RHO TM and local pricing )
o Assist NAM to implement the SOP/IOP with internal operation to ensure the operation / billing / reporting / KPI / OMS/ incident cases are done / settle timely under high quality
o Arrange regular internal meeting with NAM & Operation / Finance or branches, create / update the IOP to ensure the rate review, operation procedure review, payment review, incident review. Ensure the requirements from clients are implemented properly.
o To be the initial customer escalation contact to deal with inquiries or service complain. Ensure timely escalation with operation management, NAM Manager and Department Head for emergencies.
o Prepare and follow up spot inquiry from clients, ensure the competitiveness of Dachser quotation and solution.
o Monitor the operation to complete all reports such as billing report, KPI report, volume/revenue report or other tailor-made reports with good data quality before send to the customer as well as internal colleagues.
o Ensure the billing and payment schedule under agreed process. If any issue or problem, ensure the proactive approach to avoid the delay. Make the escalation with NAM Manager in time.
o Support the preparation of service review meeting with customer.
o Independent processing of business processes, customer communication and meetings (during the absence of the NAM).
o Build up and maintain the customer relationship for smooth operation and problem solving.
o AD-hoc tasks will be assigned on regular basis by NAM Manager and Department Head.

Requirement：
Education:College or/and above;
Experience:5-10 years work experience in internationall freight forwarder as sales staff,operation operation experience is preferred;
Language Skills:Fluent English both in written and speaking;
Core Competencies:
Strong communication and negotiateon skills;
Strong independently problem solving capabilityes;
High integrity;
Very customer-oriented templayer;
Ability to work independently and under pressure,Good Co-opetation skill with team work;

Dachser是全球领先的物流供应商之一，总部位于德国。公司利用自己开发的IT系统，整合了运输、仓储和增值服务，并提供全面的供应链解决方案。在全球387个地点约30,800名员工的共同努力下，Dachser于2020年实现了56亿欧元的合并净收入。同年，该物流供应商共运输了7,860万件货物，总重量达3,980万吨。Dachser在五大洲的42个国家和地区设有公司。在亚洲，在12个业务领域的48个地方设有分支机构。其亚太区总部位于香港。