天津招聘

Leads the customer's claims management process and provides effective and proactive incentives and support for problem solving and improvement proposal in order to guarantee high level of customer satisfaction.
1. Prepares and coordinates customer audits and visits then documents and communicates audit/visit results. Undertakes appropriate actions and containment plans and oversees its progress and effectiveness to avoid deviation recurrence.
2. Communicates customer's claims to concerned parties. Animates claim treatment meeting to investigate customer complaints and perform initial analysis. Communicates 3D report on time to customer including defined containment actions.
3. Tracks customer complaints, requests if needed samples and non conforme products quality analysis and performs the complete analysis with further tests in order to identify nonconformity & non detection root causes.
4. Prepares and communicates to customer 8D report on time including root causes analysis, corrective and preventive action plans.
5. Communicates action plans to involved teams and follows up its progress and effectiveness. Updates the claim summary according to actions progress. Closes the claim according to actions completion and validation.
6. Reviews regular (according to predefined frequency) claim summary with concerned parties and provides proactive and effective support to enhance customer satisfaction.
7. Plans, prepares, communicates and reviews Quality Customer KPI's and defines accordingly continuous improvement plans of processes, procedures and systems to meet the Quality Department and the Company's objectives.
8. Stops the production in case of nonconformity and takes appropriate decisions according to the noncoformity product treatment procedure. Complies with the Quality and EHS Systems requirements. Complies with corporate values, code of conducts and nondisclosure agreement.

COFICAB Group是一家在电缆电线设计、制造和销售方面的Leading Global企业，是ELLOUMI Group的成员，由Hichem ELLOUMI先生创立于1992年。科斐凯博集团业务遍及全球，在4个大洲和13个国家，共设有14个生产基地，13个销售办公室，3个研发中心，员工总数超过5500人。
我们的使命是为明日的汽车技术不断创新线缆产品，为客户提供具有竞争力和革新性的解决方案。在质量方面做到BEST，同时保证充分尊重健康、安全和环境要求。成为BEST雇主和股东信赖的合作伙伴。我们的愿景是成为汽车线缆行业领域内BEST合作伙伴，致力于超越客户期望，凭借扩大全球市场占有率、追求技术和EXCELLENT、分享价值观和成功经验以专注持续成长。
科斐恺博线缆科技（天津）有限公司成立于2021年，位于天津市武清区京滨工业园古旺路39号，投资2600万欧元，厂房及研发楼面积22400平方米。公司主要产品为汽车数据线，并设立全球第四个研发中心。