天津招聘

The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwide. It is up to all of us to properly use the Amazon brand and ensure that other parties also use it properly. Proper brand use helps us to maintain the value and goodwill that we've worked so hard to build and continue to build with every customer experience. Amazon Mission is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.
Amazon Merchant service, as one of 3 pillar business in Amazon, provides enterprises the opportunity to sell their goods on the Amazon platforms globally, millions of sellers use this Marketplace and thereby contribute to the success of Amazon.
Seller Support is the organization within Amazon Merchant business unit that provides world-class support to over 2 million Amazon Sellers in 10 different countries. Sellers are our customers and we help eliminate problems associated with selling their products on Amazon. Seller Support (SeSu) acts as the primary interface between Amazon and its business partners. SeSu will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platforms, address chronic system issues, provide process improvements, and develop internal procedures and features to improve external and internal customer experience consistently.
Key job responsibilities
Provide pro-active and reactive support by managing a catalog of sellers in constant growth. Support is provided by connecting to sellers through Paragon.
Work with other departments such as PQ team, Account Management team to resolve Seller’s issues and questions, to provide prompt and efficient service to Paid Sellers.
Work with Sellers to drive improvement defects that may impact their account health or good standing of the account.
Develop relationships network with each seller account and manage outreach campaigns, such as Account Issue, Inactive Listings, Marketplace Abuse etc.
Drive root cause analysis by recognizing Sellers contacts patterns, performance trends and through direct contact with Sellers leadership and their operations teams.
Serve as the escalation point for Sellers, managing their highly sensitive situations with integrity and discretion.
Create an open environment where Sellers can freely communicate their needs or concerns.
Capture success stories and surface innovative ideas to drive improvement for all Sellers.
A key contributor in building a positive team environment, proactively aid team members and consistently at the top quartile for quality, productivity.
Basic qualifications
Bilingual or Trilingual skills, fluent in English writing.
Demonstrated excellent communication skills (verbal and written) with external leadership and internal operations teams through multiple channels (email, phone, ticketing systems, and conference calls).
Proven skills using data to drive analysis for the purpose of making business decisions using Excel or other analytical tools.
Proven track record of taking ownership and delivering results while liaising between clients and internal teams.
Proven knowledge in account management.
Demonstrate effective communication, composure, and professional attitude.
Think both strategically and tactically to implement creative solutions.
Demonstrated time management and multitasking skills, self-discipline, ownership and a bias for action.
Desire to work with Sellers to grow their business by providing outstanding Seller experience.
Preferred qualifications
Desire to work with Sellers to grow their business by providing the highest quality customer experience
Think both strategically and tactically to implement creative solutions.
Strong attention to detail and follow through.
Understands basic XML and SQL concepts to assist in root cause and dive deep in data analysis.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。