天津招聘

Position Overview:
We are seeking a highly skilled and experienced EMS Technical Communication and Customer Support Subject Matter Expert (SME) to join our team. The ideal candidate will have a strong background in technical communication, root cause corrective action (RCCA), and experience in handling Tier 1 customers in the electronics manufacturing industry. They will play a pivotal role in ensuring effective communication with customers, driving RCCA processes, and providing exceptional support to Tier 1 customers.
Key Responsibilities:
1. Serve as the primary point of contact for Tier 1 customers, ensuring timely and effective communication regarding technical issues, project updates, and customer inquiries.
2. Facilitate RCCA processes for internal and external quality issues, leading cross-functional teams to identify root causes, implement corrective actions, and prevent recurrence.
3. Prepare and deliver technical presentations, reports, and documentation to communicate RCCA findings, corrective actions, and performance improvements to customers and internal stakeholders.
4. Collaborate with Tier 1 customers to understand their technical requirements, specifications, and quality standards, and ensure alignment with internal processes and capabilities.
5. Proactively identify opportunities for process improvements, cost reductions, and efficiency enhancements to meet or exceed customer expectations and drive customer satisfaction.
6. Lead regular meetings and conference calls with Tier 1 customers to review project status, address concerns, and identify opportunities for collaboration and partnership.
7. Coordinate customer audits, visits, and on-site meetings, providing technical expertise, support, and documentation as needed to ensure successful outcomes.
8. Work closely with internal departments, including engineering, quality assurance, production, and supply chain, to address customer requirements and resolve technical issues in a timely manner.
9. Develop and maintain strong relationships with Tier 1 customers, serving as a trusted advisor and advocate for their needs within the organization.
10. Stay informed about industry trends, emerging technologies, and best practices in electronics manufacturing, and share insights with customers and internal teams to drive innovation and continuous improvement.
Qualifications:
1. Bachelor’s degree in engineering, Business Administration, or related field; advanced degree preferred.
2. 8 years of experience required in technical communication, RCCA, and Tier 1 customer support in the EMS industry.
3. Strong technical aptitude and ability to understand complex engineering concepts, manufacturing processes, and quality systems.
4. Excellent written and verbal communication skills, with the ability to articulate technical information clearly and concisely to both technical and non-technical audiences.
5. Proven experience in leading RCCA processes, conducting root cause analysis, and implementing corrective actions to address quality issues.
6. Demonstrated success in managing relationships with Tier 1 customers, understanding their needs, and delivering exceptional customer service and support.
7. Ability to work effectively in a fast-paced, deadline-driven environment, managing multiple priorities and stakeholders simultaneously.
8. Proficiency in project management tools, customer relationship management (CRM) software, and Microsoft Office suite.

捷普集团成立于1966年，总部设于美国佛罗里达州的圣彼得堡市，在全球20多个国家拥有分支机构，为全球第三大电子合约制造服务商(EMS)，拥有分布在美洲、亚洲及欧洲等60多个生产基地，在全球28个国家/地区拥有90个办事处和员工超过200,000位; 在中国，捷普集团在中国大陆设有九个全方位、现代化厂区：捷普电子(广州/北京/上海/无锡/天津/南京/苏州/深圳/烟台/成都)有限公司，员工超90,000多位。捷普是一家提供电子产品解决方案的公司，专门为电子公司和高科技公司提供全面的设计、制造和产品管理服务。捷普通过遍布全球 的产品供应链，不仅加快电子产品投放市场的速度，而且有效地降低了产品价格。在电脑外围设备、数据传输、自动化及消费产品等多个领域，捷普集团向全球各地的客户提供从设计、开发、生产、装配、系统技 术支持及到最终用户分销等优质服 务。，主要客户包括：HP、Philips、 Emerson、Cisco、Xerox、GE等国际知名企业。捷普凭借2015财年高达163亿美元的收入，位列2015年财富500强全美***公司的第191位。公司的普通股在纽约证券交易所上市交易，代码为“JBL”。 我们为有资历的个人提供平等的雇用机会，无论其种族、宗教、肤色、年龄、国籍、性别、残疾和性取向如何。我们将员工技能、能力、经验和背景的多样化视为一项优势，并在 Jabil 的所有领域中鼓励发挥该优势。
 
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