天津招聘

What you will do
The Order to Cash (OTC) department`s responsibility covers all activities of Order acceptance, Order Input, Invoicing, Collections, Cash Allocation and Dispute management. The Order to Cash department is continuously working on improvements and process enhancements to fulfill our customer`s requirements in highest quality to ensure customer satisfaction.
As an APAC lead, you will be responsible for understanding the effect of each process in the Order to Cash value stream on other functional areas as well as analyzing where bottlenecks and leakages occur and determining which metrics to measure and improve to achieve the desired outcomes. This position develops a diagnostic of the end-to-end Order to Cash process to provide a clear view into the problem and enabled a more efficient process design. The individual in this role will deliver business outcomes by motivating, developing and coaching staff executing at the transactional level while partnering with Finance, Sales, Accounting, and other functions to ensure success. This position creates constant and reliable measures/KPIs to benchmark and optimize performance on an ongoing basis, drives standardization and transformation, determines how to fulfill customer requirements, and ensures that the end-to-end process delivers on its goals of business process optimization.
How you will do it
In this leadership role, you will have direct ownership over this process and that includes day-to-day execution, implementation of our standardized policies and practices, drive continuous improvements and be a strategic partner and valued team member to our Cash Organization.
Other key parts of your role will be to:
1-Establish strong relationship and partnership with Finance leadership.
Lead an enterprise OTC department, implementing policies, internal process functionality, and creating strategic plans
2-Provide leadership and direction to a collection team, to facilitate collections and mitigate future aging delinquency accounts.
3-Develop work standards, objectives and design/maintain effective work-flows and operating procedures.
4-Proactively manages a series of projects to improve the efficiency of the revenue to cash cycle. Manages the billing department to effectuate changes designed to maximize collection efficiency.
5-Proactively monitor collection activities and develop plans/solutions and processes to reduce late balances.
6-Assess, monitor and analyze recommendations to improve the quality of processes and procedures and department results.
7-Establishes and maintains strong working relationships with existing and prospective clients; addresses client needs and directs problem resolution as necessary.
8-Drive productivity and collaboration amongst collections teams.
Compile collection/AR aging metrics to measure and track performance of the collection team. Develops reporting designed to communicate the collection team’s performance to the business.
9-Participate in collection efforts on high priority or high complexity open invoices. Liaise between clients and management to resolve disputes on amounts owed.
10-Review bad debts write-offs prior to management approval, and take corrective actions if necessary.
11-Work with Treasury on credit policy revisions
12-Monitor/analyze delinquent accounts, assess probability of collection and recommend appropriate reserve for doubtful accounts.
13-Coordinate research efforts associated with unapplied payments, overpayments, duplicate payments or short payments, etc.
14-Participates in ongoing education, training, and development efforts to maintain and enhance skills as assigned or approved.
15-Functions as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors; support the goals of the region, division, and organization; demonstrate initiative in the interest of Johnson Controls and its customers.
16-Uphold the values of Johnson Controls and the culture, consistently demonstrating professionalism, integrity and the highest standards of ethical behavior and professional conduct; conduct oneself in a manner that reflects favorably on the organization. Maintain the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to Johnson Controls and its endeavors.
17-Perform other duties and/or responsibilities as assigned.
What We Look For:
1-BA/ MBA degree in business administration/ management or Finance. International business and management degree also beneficial.
2- 10 or more years of experience in Order to Cash Processes (Order Entry, Collections and Cash) in a Global/Multi-National Operating environment. Includes managing teams of >100 people over this time period.
3-Ability to travel internationally up to 20% of the time.
4-Proven experience in running collection cycles, use of Collection tools (e.g. Get Paid) and establishing metrics to ensure process adherence.
Proven experience in business and operational analytics on Cash and Cash related processes (e.g. Total Cash, disputes, unapplied cash, aged AR and process defects)
5-Ability to utilize analytics to identify root cause, then create and implement tangible actions to address key process and/or operational opportunities.
6-Strong Business Process documentation skills
7-Proven experience in leading process and technical programs to improve the Order to Cash processes, which includes pre-invoicing processes like Sales, Services and Supply Chain. Developing the strategy through to implementation for these programs in a matrix operational environment.
8-Business Process Outsourcing experience is a positive skill.
9-Excellent leadership, interpersonal and collaboration skills with the proven ability to effectively supervise, mentor and influence employees
Proficiency with Microsoft Word, Outlook and Excel (pivots and v-lookup)
Strong leadership qualities to work within a matrix business model, deal with ambiguity, and to solve business problems that create shareholder value.
10-Ability to clearly articulate OTC information and analytics with key stakeholders in the business (BU GM’s, CFO’s, Sales leads) in a clear, concise action-oriented manner.
11-English proficiency required; written and verbal.

关于江森自控
在江森自控，我们致力于改善人们的生活、工作、学习和娱乐环境。江森自控致力于可持续发展，公司承诺在2040年前实现净零碳排放。作为智慧、健康和可持续建筑的全球领导者，我们凭借超过135年的创新经验，运用全面的数字化解决方案OpenBlue及建筑科技领域完整的产品和解决方案组合，为医疗、教育、数据中心、机场、体育场和生产制造等众多领域实现可持续发展的蓝图。江森自控在全球150多个国家拥有100,000名专业员工，旗下拥有多个业内值得信赖的品牌。
亚太区概况
通过广泛的业务网络和足迹，江森自控致力于为该地区的客户提供全方位的卓越服务:
29家制造工厂
10处研发基地
260多个分支机构
28000多名员工
*以上数据包含江森自控和江森自控日立空调
公司在中国拥有：
9000多名员工
9家制造工厂
3处研发基地
40多个办事处
100多个销售支持点
我们的价值观
诚信为先
我们承诺诚实和透明。我们坚持***诚信标准并信守我们做出的承诺。
客户至上
客户成功，我们才能成功。长期战略合作关系带来的独特洞见和实力，让我们能够创造卓越的客户体验与解决方案。
使命为本
我们坚信利成于益，勇于承担：通过我们提供的解决方案、我们对社会的奉献、我们开展业务的方式以及我们对保护人民和环境的承诺让世界变得更加美好。
着眼未来
我们的创新和持续改进文化激励我们在解决当今挑战的同时，不断思考“接下来会发生什么”。
同一个团队
我们是同一个团队，致力于团结协作，创造高效适用的解决方案，推动世界进步。