天津招聘

英语可以基本读写，有3年以上 IT 技术支持经验（包括桌面、网络、服务器等）。
Position Overview:
The Desktop Support Analyst must provide business clients with guidance and second level support by assisting in problem resolution. The Analyst acts as the key contact for on-site and remote clients for workstation problems, requests for new equipment or services and production problems and inquiries
Primary Responsibilities/Accountabilities:
? Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction.
? Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.
? Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.
? Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.
? Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.
? Maintains contact with clients and second/third level support personnel on operational and production problems.
? Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
? Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
? Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
? Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
? Strives to learn the job functions of the position’s immediate supervisor as well as peer level positions with whom the individual interacts.
? Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
? Should have knowledge in Desktop Imaging & Scripting.
? Extensive knowledge on Hardware & O/S Trouble Shooting.
? Should be expert in deployment of operating systems locally & globally.
? Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.
? Good understanding of IP telephony setups and installs
? Solid Blackberry and iPhone troubleshooting skills
? Basic understanding of Macs – Nice to have.
? Basic understanding of Networking Technologies.
? Basics of Active Directory and Servers
? Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
? Knowledge on all standard Desktop Applications.
? Excellent customer service skills. – This is a MUST!
? Excellent troubleshooting skills – This is a MUST!
? Excellent interpersonal skills to interact with various individuals with diverse backgrounds – This is a MUST!
? The ability to learn and understand new technology and skills quickly
? Ability to react to and act upon feedback.
? Must to be a team player
Position Requirements:
? High school diploma or equivalent is required.
? BS or BA degree in computer science, business administration or related field is preferred.
? 3 years of personal computer experience.
? Familiarity with existing operating systems is required.
? Experience with MS Office applications suite is required.
? Good oral, telephone and written communication skills.

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。

HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。

目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。