信息技术经理 IT Manager
美国瑞泰集团
- 公司规模：50-150人
- 公司性质：外资（欧美）
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2022-06-27
- 工作地点：上海-长宁区
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语精通
- 职位月薪：1-1.2万·13薪
- 职位类别：IT经理/IT主管
职位描述
1. To provide support of various computer hardware and software throughout the corporate environment, including the installation, maintenance, and user support for all of the servers, networking, and personal computer hardware and software.
在公司内部提供多种电脑硬件和软件方面的支持，包括所有服务器，网络和个人电脑软硬件的安装、维护和用户支持
2. Provides second-level telephone and desk-side support of various computer hardware and software throughout the corporate environment, taking responsibility for the more difficult support calls, which cannot be resolved quickly by the HelpDesk staff.
在公司内部对不同的电脑软硬件提供二级电话和桌面支持，负责处理HelpDesk员工无法快速解决的问题
3. Provides the installation, configuration, and maintenance for all of the LAN/WAN, and personal computer software and hardware (including servers, printers, scanners, PDA’s, and other peripheral devices).
提供所有局域网和广域网，个人电脑软硬件（包括服务器，打印机，扫描机，PDA和其他外围设备）的安装，设置和维护
4. Use knowledge of hardware, software, business processes, and application systems to resolve issues and provide implementation support.
运用软硬件，商务流程和应用系统方面的知识解决问题并提供实施支持
5. Maintains and accurate service repair history through the creation of HelpDesk tickets, including the documenting of work history and proper issue resolution.
通过HelpDesk的服务记录维护并核对服务器维修记录，包括记录工作过程和具体问题的解决方案
6. Make recommendations for servicing equipment based on this history.
基于此记录为服务器设备提出改进的建议
7. Maintains an up-to date inventory of all of the computer hardware and software in use at Rite-Hite.
及时更新所有瑞泰使用中的电脑软硬件库存记录
8. Supports the infrastructure management of the local area network and wide area network, in terms of the hardware and network operating software, as well as the associated network functions such as availability of the servers, security, anti-virus/spam, printing support, inter-network connectivity, and file sharing and transfer across all platforms.
根据硬件和网络操作系统支持局域网和广域网以及可用网络设备，如服务器的可用性，安全性，防病毒和垃圾邮件，打印机支持，内部网络连接，文件共享和传送的基础管理，
9. Provides for the protection of the entire computing environment through such actions as the proper implementation and execution of backup plans, security, and anti-virus/spam.
通过适当的备份计划，安全性和防病毒、垃圾邮件的实施及管理，为总体电脑环境提供保护
10. Maintains efficient operation of the LAN/WAN, and personal computer hardware and software through proper setup, problem investigation, and problem resolution.
维持局域网和广域网的有效运行，个人电脑软硬件恰当的设置，问题的调查和解决
11. Assists in the implementation, testing, and training of new releases of supported software, including custom-developed Rite-Hite applications.
协助软件新版本的执行、测试和培训，包括瑞泰客户发展应用系统
12. Responsible for scheduling and running utilities as required for server, database, and/or application maintenance.
负责调试和运行实用程序以确保服务器，数据库和应用程序的运行
13. Responsible for creating and maintaining user profiles in various systems, including Windows Active Directory.
建立和维护不同系统的用户档案，包括Windows活动目录
14. Works with consultants for advanced system setups and troubleshooting.
和顾问一起设置先进的系统，排除故障
15. Develops and presents training sessions to company cmployees on computer system functions such as basic computer concepts and use and beginning application software training.
为公司员工就电脑系统设备，如基础的电脑概念和使用，应用程序的运行进行培训
16. Provides cross-training, information, and advice to team members.
为团队成员提供交叉培训，信息和建议
17. Must keep a strong, up-to-date knowledge of all computer hardware and software in use by Rite-Hite and its representatives, including custom-made applications, with most of the emphasis being on setup, configuration, and troubleshooting.
必须掌握瑞泰和其代表处使用的所有软硬件相关的详细的最新知识，包括客户定制的应用程序，重点关注安装设置，排除故障
18. Independently leads and/or assists in project assignments with responsibility for managing scope, schedule and budget.
独立领导或协助项目的分配，负责管理范围，进度和预算
19. Researches, analyzes, and documents new or existing processes, procedures, and systems.
研究分析并归档新的或现有的流程、程序和系统
20. Involved in enforcing company-wide standards for computer-related hardware and software.
负责公司内电脑相关的软硬件标准的实施
21. Indentifies process improvement opportunities within the department and/or participates in company-wide efforts.
通过部门内部或公司范围内的努力确认流程改进的机会
22. Responsible for identifying and, upon project assignment, researching, recommending, and implementing new technologies that provide business value to the organization.
通过项目分配，负责确认、研究、推荐并执行新技术，为企业提供价值，
23. Monitors system capacity and performance and makes recommendations and/or adjustments as needed.
监控系统容量和性能，根据需要提供建议和调整
24. The incumbent has contact with all the departments of the company in resolving computer-related problems. Outside the organization, the incumbent must consult vendors on technical aspects of software and hardware trouble-shooting.
与公司所有部门沟通解决电脑相关问题。咨询企业外部供应商排除软硬件故障方面的技术问题。
25. Responsible for all IT related purchasing, such as laptop, software, printer, etc..
负责所有IT相关采购，如电脑、软件、打印机等
26. Keep good relation with IT supplier.
与IT供应商保持良好关系
Qualification岗位要求:
1. Associate’s Degree with an emphasis in MIS or Business preferred or an equivalent combination of education and/or work experience considered.
信息系统管理或商务学士学位或同等的教育或工作经历
2. Minimum 2-4 years experience / knowledge of I.T. technical support and business operations / processes to include analysis, documentation, system audits and /or project support management.
至少2-4年经验，有IT技术支持和商务操作相关知识，包括分析、归档、系统审核、项目支持管理
3. Experience with Rite-Hite’s standard software and hardware is required.
需要有瑞泰标准软硬件操作经验
4. Proven ability to manage concurrent assignments.
能同时处理多个任务
5. Ability to establish and maintain business client relationships while providing quality customer service and support.
建立并维护商务客户关系，提供高品质的客户服务支持
6. Written and oral communications skills with the ability to build rapport within the company, field and/or outside vendors.
通过书面和语言沟通，与公司内部和外部供应商建立融洽的关系
7. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
通过书面或口头图表、表格解释多种指令
8. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
能够阅读、分析、解释普通商务期刊、专业期刊、技术程序或政府法规
9. Ability to write reports, business correspondence, and procedure manuals.
能撰写报告、商务书信和程序手册
10. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
能有效表达信息，回答来自团队经理、客户、顾客和大众的问题
11. The ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
能运用数学概念如分数，百分比，比率和比例来解决实际问题
12. While performing the duties of this job, the employee is regularly required to talk or hear.
需要经常交流和倾听
在公司内部提供多种电脑硬件和软件方面的支持，包括所有服务器，网络和个人电脑软硬件的安装、维护和用户支持
2. Provides second-level telephone and desk-side support of various computer hardware and software throughout the corporate environment, taking responsibility for the more difficult support calls, which cannot be resolved quickly by the HelpDesk staff.
在公司内部对不同的电脑软硬件提供二级电话和桌面支持，负责处理HelpDesk员工无法快速解决的问题
3. Provides the installation, configuration, and maintenance for all of the LAN/WAN, and personal computer software and hardware (including servers, printers, scanners, PDA’s, and other peripheral devices).
提供所有局域网和广域网，个人电脑软硬件（包括服务器，打印机，扫描机，PDA和其他外围设备）的安装，设置和维护
4. Use knowledge of hardware, software, business processes, and application systems to resolve issues and provide implementation support.
运用软硬件，商务流程和应用系统方面的知识解决问题并提供实施支持
5. Maintains and accurate service repair history through the creation of HelpDesk tickets, including the documenting of work history and proper issue resolution.
通过HelpDesk的服务记录维护并核对服务器维修记录，包括记录工作过程和具体问题的解决方案
6. Make recommendations for servicing equipment based on this history.
基于此记录为服务器设备提出改进的建议
7. Maintains an up-to date inventory of all of the computer hardware and software in use at Rite-Hite.
及时更新所有瑞泰使用中的电脑软硬件库存记录
8. Supports the infrastructure management of the local area network and wide area network, in terms of the hardware and network operating software, as well as the associated network functions such as availability of the servers, security, anti-virus/spam, printing support, inter-network connectivity, and file sharing and transfer across all platforms.
根据硬件和网络操作系统支持局域网和广域网以及可用网络设备，如服务器的可用性，安全性，防病毒和垃圾邮件，打印机支持，内部网络连接，文件共享和传送的基础管理，
9. Provides for the protection of the entire computing environment through such actions as the proper implementation and execution of backup plans, security, and anti-virus/spam.
通过适当的备份计划，安全性和防病毒、垃圾邮件的实施及管理，为总体电脑环境提供保护
10. Maintains efficient operation of the LAN/WAN, and personal computer hardware and software through proper setup, problem investigation, and problem resolution.
维持局域网和广域网的有效运行，个人电脑软硬件恰当的设置，问题的调查和解决
11. Assists in the implementation, testing, and training of new releases of supported software, including custom-developed Rite-Hite applications.
协助软件新版本的执行、测试和培训，包括瑞泰客户发展应用系统
12. Responsible for scheduling and running utilities as required for server, database, and/or application maintenance.
负责调试和运行实用程序以确保服务器，数据库和应用程序的运行
13. Responsible for creating and maintaining user profiles in various systems, including Windows Active Directory.
建立和维护不同系统的用户档案，包括Windows活动目录
14. Works with consultants for advanced system setups and troubleshooting.
和顾问一起设置先进的系统，排除故障
15. Develops and presents training sessions to company cmployees on computer system functions such as basic computer concepts and use and beginning application software training.
为公司员工就电脑系统设备，如基础的电脑概念和使用，应用程序的运行进行培训
16. Provides cross-training, information, and advice to team members.
为团队成员提供交叉培训，信息和建议
17. Must keep a strong, up-to-date knowledge of all computer hardware and software in use by Rite-Hite and its representatives, including custom-made applications, with most of the emphasis being on setup, configuration, and troubleshooting.
必须掌握瑞泰和其代表处使用的所有软硬件相关的详细的最新知识，包括客户定制的应用程序，重点关注安装设置，排除故障
18. Independently leads and/or assists in project assignments with responsibility for managing scope, schedule and budget.
独立领导或协助项目的分配，负责管理范围，进度和预算
19. Researches, analyzes, and documents new or existing processes, procedures, and systems.
研究分析并归档新的或现有的流程、程序和系统
20. Involved in enforcing company-wide standards for computer-related hardware and software.
负责公司内电脑相关的软硬件标准的实施
21. Indentifies process improvement opportunities within the department and/or participates in company-wide efforts.
通过部门内部或公司范围内的努力确认流程改进的机会
22. Responsible for identifying and, upon project assignment, researching, recommending, and implementing new technologies that provide business value to the organization.
通过项目分配，负责确认、研究、推荐并执行新技术，为企业提供价值，
23. Monitors system capacity and performance and makes recommendations and/or adjustments as needed.
监控系统容量和性能，根据需要提供建议和调整
24. The incumbent has contact with all the departments of the company in resolving computer-related problems. Outside the organization, the incumbent must consult vendors on technical aspects of software and hardware trouble-shooting.
与公司所有部门沟通解决电脑相关问题。咨询企业外部供应商排除软硬件故障方面的技术问题。
25. Responsible for all IT related purchasing, such as laptop, software, printer, etc..
负责所有IT相关采购，如电脑、软件、打印机等
26. Keep good relation with IT supplier.
与IT供应商保持良好关系
Qualification岗位要求:
1. Associate’s Degree with an emphasis in MIS or Business preferred or an equivalent combination of education and/or work experience considered.
信息系统管理或商务学士学位或同等的教育或工作经历
2. Minimum 2-4 years experience / knowledge of I.T. technical support and business operations / processes to include analysis, documentation, system audits and /or project support management.
至少2-4年经验，有IT技术支持和商务操作相关知识，包括分析、归档、系统审核、项目支持管理
3. Experience with Rite-Hite’s standard software and hardware is required.
需要有瑞泰标准软硬件操作经验
4. Proven ability to manage concurrent assignments.
能同时处理多个任务
5. Ability to establish and maintain business client relationships while providing quality customer service and support.
建立并维护商务客户关系，提供高品质的客户服务支持
6. Written and oral communications skills with the ability to build rapport within the company, field and/or outside vendors.
通过书面和语言沟通，与公司内部和外部供应商建立融洽的关系
7. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
通过书面或口头图表、表格解释多种指令
8. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
能够阅读、分析、解释普通商务期刊、专业期刊、技术程序或政府法规
9. Ability to write reports, business correspondence, and procedure manuals.
能撰写报告、商务书信和程序手册
10. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
能有效表达信息，回答来自团队经理、客户、顾客和大众的问题
11. The ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
能运用数学概念如分数，百分比，比率和比例来解决实际问题
12. While performing the duties of this job, the employee is regularly required to talk or hear.
需要经常交流和倾听
公司介绍
美国瑞泰集团在中国投资成立了2家全资子公司， 分别为瑞泰物流设备（昆山）有限公司和瑞艾泰机械设备（上海）有限公司。
前者成立于2006年2月，为生产型企业，主要负责生产世界一流的瑞泰（Rite-Hite）产品，服务于亚太市场；
后者成立于2014年3月，为贸易/服务型企业，主要负责销售瑞泰（Rite-Hite）以及其它品牌的相关产品，和提供所售产品的售后服务。
瑞泰公司的总部设在美国威斯康辛州密尔沃基市，是一家举世公认的在制造和销售装卸货安全系统和工业门方面处于领先地位的企业。公司于1965年创立，长期以来投入大量的资源用于新产品的研发，以确保始终处于同业中的领导地位。今天，瑞泰在全球范围拥有近2000名雇员，营销和服务网络遍及亚洲、欧洲、南美洲和北美洲。
为更便利、迅捷地为中国客户提供全面优质服务，瑞泰在江苏昆山建立了占地11,000平方米的生产基地。瑞泰出品的全系列产品包括机械式、气动式和液压式装卸平台、滑升门、高速工业门、冷库门、货车限动装置、门封门罩、雨篷，同时还提供完备的附件、零配件供应等售后服务。
作为行业内最具实力的国际性大公司之一，我们的产品为全球98%的财富500强公司所使用。在中国，瑞泰是跨国公司和本地企业的首选供应商，通用汽车、沃尔玛、杜邦、汉高、摩托罗拉、英特尔、三星电子、宝洁、施贵宝、3M、麦当劳、上海烟草集团、普洛斯等等，都是瑞泰的长年忠实客户。
前者成立于2006年2月，为生产型企业，主要负责生产世界一流的瑞泰（Rite-Hite）产品，服务于亚太市场；
后者成立于2014年3月，为贸易/服务型企业，主要负责销售瑞泰（Rite-Hite）以及其它品牌的相关产品，和提供所售产品的售后服务。
瑞泰公司的总部设在美国威斯康辛州密尔沃基市，是一家举世公认的在制造和销售装卸货安全系统和工业门方面处于领先地位的企业。公司于1965年创立，长期以来投入大量的资源用于新产品的研发，以确保始终处于同业中的领导地位。今天，瑞泰在全球范围拥有近2000名雇员，营销和服务网络遍及亚洲、欧洲、南美洲和北美洲。
为更便利、迅捷地为中国客户提供全面优质服务，瑞泰在江苏昆山建立了占地11,000平方米的生产基地。瑞泰出品的全系列产品包括机械式、气动式和液压式装卸平台、滑升门、高速工业门、冷库门、货车限动装置、门封门罩、雨篷，同时还提供完备的附件、零配件供应等售后服务。
作为行业内最具实力的国际性大公司之一，我们的产品为全球98%的财富500强公司所使用。在中国，瑞泰是跨国公司和本地企业的首选供应商，通用汽车、沃尔玛、杜邦、汉高、摩托罗拉、英特尔、三星电子、宝洁、施贵宝、3M、麦当劳、上海烟草集团、普洛斯等等，都是瑞泰的长年忠实客户。
联系方式
- 公司地址：建设北路207号汉城国际510室