天津招聘

Our Company


Simplifying global trade has been Forto’s mission from day one. Forto stands for scalable and sustainable logistics technologies that allows users to own their entire supply chain. A one-stop-shop and single face to the customer that would cover the entire process chain from quotation, booking, document management, track and trace all the way to proactive exception handling and supply chain data analytics. A growing team of over 450 technology and logistics experts at ten locations, together with financing totalling over USD 100 million, forms the basis for further growth.


You will:


· Take ownership of the end-to-end IT Support for Jira Service Desk Tickets of our Chinese offices and other Asian offices.


· Work alongside our People team to set up and send IT hardware to our newbies.


· Provide user IT training and document common issues to reduce the number of repetitive requests.


· Maintain physical IT Infrastructure, Meeting rooms and Printers.


· Coordinate repair of hardware with external vendors.


· Travel to our other offices, to provide onsite support and maintain equipment. Collaborate with Office Management, to maintain and upgrade our growing office spaces.


· Monitor the network performance.


· Help on IT projects being rolled out internationally.






What you bring:


· You will bring a minimum of 1 year of full-time IT experience.




· Knowledge of cloud applications. G-Suite, Office 365, OneLogin, Zoom, Slack, Asana, Meraki and Atlassian are a plus!


· A good understanding IT ticketing best practices.


· The ability to diagnose and resolve both hardware and software issues with PC and peripheral devices.


· The ability to produce concise and professional IT documentation.


· Excellent Mac OS and Windows 10 troubleshooting skills.


· Strong knowledge of networking concepts: VLAN, VPN, DHCP, DNS and SDWAN.






Why us - You can look forward to


● Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.


● Impact: We are leading the digital transformation of a whole industry and share a high awareness for environmental issues on all levels especially supported by our management.


● Team: Join a team of over 30 nationalities and different backgrounds from Tech, Logistics, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.


● Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda.


● Attractive compensation package






Culture


At Forto we don’t just accept differences — we celebrate them, support them and cultivate them to the benefit of our employees, products and our communities. Forto is proud to be an equal opportunity workplace and is an affirmative action employer.

帆豪博物流（上海）有限公司是德国Forto在中国设立的分支机构。Forto是欧洲领先的数字化供应链公司，专业提供海运、空运和铁路运输服务，以数字化流程为基础，从预订、通信、数据交换和文件管理等方面，优化供应链。我们的目标是“搭建支撑全球贸易的骨架，让运输客户的产品变得如同发送电子邮件一般简单”。